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The National Rail Trends (NRT) Portal provides access to up-to-date statistics held by the Office of Rail Regulation (ORR). Registration is free and simple, and provides access to all content and functionality of the NRT portal. Register now to create your own reports.

As part of our commitment to maintaining the quality of all our data we run a quality assurance process. This process has identified issues with comparability between the London TravelWatch and Passenger Focus data used to produce the Appeals opened by Passenger Focus or London TravelWatchtable and Complaints received by Passenger Focus or London TravelWatch table.

As data quality is critical, we will not be publishing the 2012-13 Q4 update to the Passenger Focus or London TravelWatch tables on Thursday 20^th June. The rest of the complaints publications are not affected by this and will be published as scheduled on Thursday morning.

We are investigating this issue with our data suppliers and we will publish updated datasets as soon as possible.These tables will not be available on the NRT Data Portal until we have rectified the problem. We would like to apologise for any inconvenience this may cause.

For any further information, please contact the statistics Head of Profession, Jay Lindop at jay.lindop@orr.gsi.gov.uk or on 0207 282 3978.

Our commitment to transparency means working with our data providers to ensure relevant datasets are disseminated to users, while at the same time avoiding duplication. Crowding data is an area where we believe we can become more efficient. To date, subsets of the crowding data have been supplied to us by Department for Transport (DfT) and published on the NRT Data Portal, despite them already being published on the DfT website at an earlier date. From August 2013 we will therefore stop publishing the crowding data and instead provide a reference (sign-posting) to the data on the DfT website. The sign-posting will start with the 2012-13 data, due to be published by DfT in July 2013.

Next scheduled reports to be added – 25th July 2013:

• Fares (2012-2013) (Source: LENNON)
• Freight market indicators (2012-2013) (Source: DfT)
• Timetabled train kilometres (Apr-Jun 2013 Q1) (Source: Deltarail)

(Please note that on day of publication, login may be required to see reports)

A schedule of when previous data was added to the NRT portal is also available

For the full range of scheduled publications, please consult the publication schedule

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