Welcome to the April edition of the National Rail Trends (NRT) portal newsletter. 
We would like to thank all those that attended the NRT Portal user group on 5 March 2013 and for their valuable feedback on the NRT Portal re-design.  A copy of the minutes of the meeting is saved on our website at the following address: http://www.rail-reg.gov.uk/upload/pdf/data-portal-user-group-2013-03-05.pdf.
We have incorporated the feedback from the NRT Portal user group into the latest design and are now arranging for public focus groups to examine this latest design.
Key data published since last newsletter

  • Average age of rolling stock2012-2013 Q3: The average age of all rolling stock in 2012-13 Q3 was 18.39 years, an increase of 0.84 years on 2011-12 Q3. The average age for all rolling stock is at its highest since 2003-04 Q2 when it was 18.40 years. Long Distance trains' average age increased by 0.09 years, average age of regional trains by 1 year and the average age of London and South East trains increased by 0.95 years in 2012-13 Q3, when compared to the same time last year.
  • Complaints data 2012-2013 Q3: There were 35 complaints per 100,000 train journeys in 2012-13 Q3, a reduction of 6.8% on the same quarter last year but an increase of 11.5% on Q2. Virgin received the highest number of complaints per 100,000 journeys in 2012-13 Q3 with 227. However, this does represent a 10.9% improvement on the same time last year. London Overground had the lowest number with 2 complaints per 100,000 journeys. 42% of all complaints were on train service performance in 2012-13 Q3. This was the highest proportion since the end of 2010-11 and coincided with train punctuality falling to its lowest level since 2010-11 Q3.
  • Freight lifted 2012-2013 Q3: Total quarterly freight lifted in 2012-13 Q3 was 29.1 million tonne an increase of 13.4% compared to 2011-12 Q3. Coal lifted has increased by 17.7% since 2011-12 Q3 to 13.5 million tonnes in the latest quarter. The volume of other freight lifted in 2012-13 Q3 was 15.6 million tonnes, a 9.9% increase on 2011-12 Q3. 
  • Freight moved 2012-2013 Q3: In 2012-13 Q3 the total amount of freight moved was 5.29 billion net tonne kilometres, a 0.9% increase compared to the same quarter in the previous year.  So far in 2012-13, 16.04 net tonne kilometres have been moved; the highest total between April and December since 2006-07.
  • National rail enquiries service 2012-2013 Q3: There were 1.1 million calls made to NRES during 2012-13 Q3, this is 17.4% fewer calls than Q3 last year. During 2012-13 Q3, 95.0% of calls were answered and 5.0% of calls were abandoned, no calls were engaged. The percentage of calls answered is 0.6 percentage points lower than the previous quarter and 1.5 percentage points lower than 2011-12 Q3. The percentage of calls abandoned has increased by 0.6 percentage points compared to the previous quarter and by 1.5 percentage points compared to 2011-12 Q3.
  • Public performance measure2012-2013 Q3: 88.1% of trains were recorded as meeting PPM requirements (“on time”) during 2012-13 Q3 this is 1.13 percentage points lower than Q3 last year. The Long Distance sector had 83.7% of trains on time within 2012-13 Q3, 3.04 percentage points lower than 2011-12 Q3 and 6.34 percentage points lower than 2012-13 Q2. 88.6% of trains in the London and South East sector were on time during 2012-13 Q3. This is the lowest quarterly value since 2010-11 Q3. The Regional sector had 88.4% of trains on time, 0.58 percentage points lower than Q3 last year and 4.21 percentage points lower than last quarter. London Midland Trains recorded the lowest proportion of trains on time with a PPM of 80.3% during 2012-13 Q3 whilst c2c had the highest PPM during 2012-13 Q3 at 97.5%.
  • Private investment in the rail industry 2012-2013 Q3: £249 million was invested into the railways by private companies during 2012-13 Q3. This is the highest figure since 2007-08 Q1, largely driven by the rolling stock investment. During 2012-13 Q3, £209 million was invested in rolling stock, £1 million was invested in track and signalling, £8 million in stations and £31 million within other types of investment.
  • Timetables train kilometres 2012-2013 Q3: The total number of timetabled train kilometres has decreased by 0.4% compared to 2011-12 Q4. Fourteen franchised train operators saw a decrease in their timetabled train kilometres compared to 2011-12 Q4. The largest decrease was for Merseyrail (2.4%). The largest increase was for London Overground (12.7%) whose timetabled train kilometres have steadily increased since introducing a new timetable in May 2011, which improved train frequencies on many routes. The opening of the new Surrey Quays-Clapham line has also led to the highest ever timetabled train kilometres for London Overground. Chiltern's timetabled train kilometres have decreased by 1.7% compared to 2011-12 Q4.

Current and future reports


  • Use of NRT data– We are committed to continually improve the information we provide and welcome your views on what you use National Rail Trends data for. By gathering feedback from users on their experiences of the statistics they receive, data quality and the timing of outputs, ORR is better able to improve the quality of our statistical outputs.  Please click on the following link to complete a short survey.  It’ll only take a few minutes: http://www.surveymonkey.com/s/useofNRT
  • Your feedback is useful to us. Please feel free to drop us a line at:  dataportal@orr.gsi.gov.uk.

Best regards,
Folusho Amusan
Senior Business Intelligence Executive
Office of Rail Regulation
One Kemble Street
London WC2B 4AN