August 2011 Newsletter

Dear subscriber
 
Welcome to the second newsletter of the National Rail Trends (NRT) Portal. Following feedback from our last newsletter, we have removed embedded hyperlinks and provided web addresses where we think these maybe useful. We are always keen to receive feedback on these newsletters, or the portal itself, and would encourage you to send your thoughts to dataportal@orr.gsi.gov.uk.  
Our next newsletter will include a user survey, the results of which will inform future developments to the site. We therefore encourage you all to complete it as comprehensively and honestly as possible.
Since we last wrote to you on 2 June 2011 we have added / updated a number of datasets and reports.
 
New datasets

  • Complaints (Source: Train Operating Companies) disaggregated to Train Operating Companies
    • Percentage of train service performance related complaints
    • Percentage of fares, retailing and refund complaints
    • Percentage of quality of train related complaints
    • Percentage of staff conduct and availability related complaints
    • Percentage of complaints regarding complaints handling
    • Percentage of complaints regarding the information at station and on trains
    • Percentage of station quality related complaints
    • Percentage of other complaints

 
Updated datasets

  • Performance
    • Cancellation and Significant Lateness (CaSL) (latest data available - 2011/2012 Period 4)
    • Passenger trains cancelled or significantly late (moving annual average) (latest data available - 2011/2012 Period 4)
    • Number of trains cancelled (latest data available - 2011/2012 Period 4)
    • Possession Disruption Index - Freight (score) (latest data available - 2011/2012 Period 3)
    • Possession Disruption Index - Freight (target) (latest data available - 2011/2012 Period 3)
    • Freight Performance Measure (latest data available - 2011/2012 Period 3)
    • Freight Performance Measure (moving annual average) (latest data available - 2011/2012 Period 3)
    • Public Performance Measure (moving annual average) (latest data available - 2011/2012 Period 4)
    • Public Performance Measure (latest data available - 2011/2012 Period 4)
    • Possession Disruption Index - Passenger (moving annual average) (latest data available - 2011/2012 Period 2)
    • Possession Disruption Index - Passenger (score) (latest data available - 2011/2012 Period 2)
    • Possession Disruption Index - Passenger (target) (latest data available - 2011/2012 Period 2)
  • Rail usage
    • Distance covered by all trains (km) (latest data available - 2011/2012 Period 4)
    • Number of freight train movements (latest data available - 2009/2010 Period 13)
  • Network capability and assets
    • Length of route that is electrified (km) (latest data available - Financial Year 2010/2011)
    • Total length of route (km) (latest data available - Financial Year 2010/2011)
    • Length of route open for freight traffic (latest data available - Financial Year 2010/2011)
    • Length of route open for passengers and freight traffic (latest data available - Financial Year 2010/2011)
    • Number of passenger stations (latest data available - Financial Year 2010/2011)
  • Safety
    • Risk attributed to infrastructure failures (latest data available - 2011 - March)
    • Risk attributed to irregular working (latest data available - 2011 - March)
    • Risk attributed to objects on the line (latest data available - 2011 - March)
    • Risk attributed to public behaviour at level crossings (latest data available - 2011 - March)
    • Risk attributed to SPADs (latest data available - 2011 - March)
    • Risk attributed to trains & rolling stock (latest data available - 2011 - March)

 
New reports

  • Timetabled train kilometres by quarter - table
  • Timetabled train kilometres by quarter - chart
  • Timetabled train kilometres by year and Train Operating Company - chart
  • Timetabled train kilometres by year - table

 
Definitions of all datasets and indicators can be found in the 'notes and sources' tab of the report wizard.
 
We hope you continue to find the NRT Portal a useful tool and welcome any feedback you may have.
 
Best regards
 
Chris Fieldsend
Business Intelligence Manager
Office of Rail Regulation
One Kemble Street
London WC2 B4AN
 
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