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TOC key statistics
This section includes an annual summary of key statistics for each passenger train operating company (TOC). It covers passenger usage, punctuality and reliability, complaints and other key facts including number of employees, route kilometres operated and number of stations operated. A factsheet for each TOC showing these key statistics is available on the statistical releases web page of the ORR website: http://orr.gov.uk/statistics/published-stats/statistical-releases.
TOC key statistics
Reports
- Key Stats - All TOCs - Table 2.1
- Key Stats - Arriva Train Wales - Table 2.2
- Key Stats - Chiltern - Table 2.4
- Key Stats - CrossCountry - Table 2.5
- Key Stats - East Midlands Trains - Table 2.7
- Key Stats - First Transpennine Express - Table 2.11
- Key Stats - Govia Thameslink Railway - Table 2.8
- Key Stats - Grand Central - Table 2.21
- Key Stats - Great Western Railway - Table 2.9
- Key Stats - Greater Anglia - Table 2.12
- Key Stats - London Midland - Table 2.13
- Key Stats - London Overground - Table 2.14
- Key Stats - Merseyrail - Table 2.15
- Key Stats - Northern - Table 2.16
- Key Stats - ScotRail - Table 2.10
- Key Stats - South West Trains - Table 2.17
- Key Stats - Southeastern - Table 2.18
- Key Stats - TfL Rail - Table 2.22
- Key Stats - Virgin Trains East Coast - Table 2.6
- Key Stats - Virgin Trains West Coast - Table 2.20
- Key Stats - c2c - Table 2.3
Data
- No indicators in this category
Latest reports
- Appeals closed by Transport Focus and London TravelWatch by TOC - Table 14.15
- Complaint categories for appeals closed by Transport Focus and London TravelWatch - Table 14.16
- Complaints by contact method and TOC- Table 14.6
- Complaints by NRPS category - Table 14.3
- Complaints by NRPS category by TOC - Table 14.5
- Complaints Rate - Table 14.8
- Complaints Rate by TOC - Table 14.9
- Complaints responded to within 10 and 20 working days by TOC - Table 14.2
- Disabled persons railcards (DPRC) in circulation and issued - Table 16.01
- National Rail Enquiry Services (telephone enquiries received) - Table 14.13
- Praise Rate by TOC - Table 14.17
- Rail passenger assists and bookings - Table 16.02
- Rail passenger assists by station operator - Table 16.03