Rail passenger assists and bookings - Table 16.02
Number of rail passenger assists and bookings
Great Britain
Annual data (financial year): 2012-13 to 2016-17
Periodic data (financial year): 2012-13 Period 1 to 2017-18 Period 04
Financial Year
Passenger assists
Passenger bookings
2012-13
948,019
292,094
2013-14
974,380
292,951
2014-15
1,064,267
317,062
2015-16
1,145,715
341,078
2016-17
1,196,501
355,590
Financial Period
Passenger assists
Passenger bookings
2012-13 Period 1
72,421
22,349
2012-13 Period 2
72,024
22,051
2012-13 Period 3
80,355
24,615
2012-13 Period 4
84,168
25,784
2012-13 Period 5
85,883
25,642
2012-13 Period 6
92,018
28,261
2012-13 Period 7
83,630
25,251
2012-13 Period 8
73,788
22,667
2012-13 Period 9
62,868
19,836
2012-13 Period 10
86,056
27,367
2012-13 Period 11
39,318
12,350
2012-13 Period 12
51,137
15,856
2012-13 Period 13
64,353
20,065
2013-14 Period 1
69,624
21,252
2013-14 Period 2
78,222
23,877
2013-14 Period 3
83,677
25,250
2013-14 Period 4
90,290
26,866
2013-14 Period 5
86,499
25,800
2013-14 Period 6
91,291
27,186
2013-14 Period 7
84,391
25,162
2013-14 Period 8
75,418
22,476
2013-14 Period 9
63,806
19,215
2013-14 Period 10
89,732
28,042
2013-14 Period 11
44,471
13,272
2013-14 Period 12
51,108
15,300
2013-14 Period 13
65,851
19,253
2014-15 Period 1
74,066
22,027
2014-15 Period 2
79,080
23,499
2014-15 Period 3
84,426
25,103
2014-15 Period 4
91,891
27,211
2014-15 Period 5
95,025
28,099
2014-15 Period 6
97,911
28,702
2014-15 Period 7
93,748
27,717
2014-15 Period 8
86,075
25,727
2014-15 Period 9
74,294
22,338
2014-15 Period 10
98,325
30,483
2014-15 Period 11
50,492
15,171
2014-15 Period 12
59,013
17,310
2014-15 Period 13
79,921
23,675
2015-16 Period 1
97,295
28,997
2015-16 Period 2
86,465
25,881
2015-16 Period 3
96,831
28,866
2015-16 Period 4
101,628
30,058
2015-16 Period 5
102,962
30,278
2015-16 Period 6
104,209
30,586
2015-16 Period 7
94,834
27,954
2015-16 Period 8
87,503
26,202
2015-16 Period 9
77,142
23,163
2015-16 Period 10
101,847
31,431
2015-16 Period 11
53,645
15,769
2015-16 Period 12
67,305
19,641
2015-16 Period 13
74,049
22,252
2016-17 Period 1
91,892
27,347
2016-17 Period 2
92,230
27,404
2016-17 Period 3
101,709
30,112
2016-17 Period 4
107,184
31,760
2016-17 Period 5
107,429
31,738
2016-17 Period 6
110,866
32,576
2016-17 Period 7
103,175
30,108
2016-17 Period 8
92,668
27,290
2016-17 Period 9
80,805
24,273
2016-17 Period 10
108,088
33,497
2016-17 Period 11
54,604
16,166
2016-17 Period 12
68,700
20,434
2016-17 Period 13
77,151
22,885
2017-18 Period 1
100,122
29,791
2017-18 Period 2
96,828
28,667
2017-18 Period 3
102,133
30,119
2017-18 Period 4
109,858
32,277
Source: (RDG) Rail Delivery Group
 
(:)           Data not available
(r)           Data revised
(p)          Data are provisional
 
Notes:
This table shows the number of passenger assists and passenger bookings for assists made through the National Passenger Assistance Booking System managed by the RDG..
It does not include un-booked assistance such as turn up and go offered by some train companies. Therefore, assists provided in this table may under represent all assists provided by train companies, as it includes only those assists recorded through the National Passenger Assistance Booking System.
Passenger assists: The number of assists which have been requested through the National Passenger Assistance Booking System .
Passenger bookings: The number of bookings made through the National Passenger Assistance Booking System. For each booking there can be several assists requested by the rail passenger. On average, there are around 3 assists requested per booking.
Compliance monitoring:
This  dataset is being released as part of a core data set for Complaints Handling Procedures (CHP) and Disabled People’s Protection Policies (DPPP) compliance monitoring.  The establishment of this core data set is an important way in which Train Operating Companies (TOCs) can demonstrate that they are complying with their obligations to disabled passengers and managing their complaints handling processes in accordance with published policies and procedures. The data will improve the transparency of the passengers’ experience and allow ORR to monitor operators’ progress on CHP and DPPP over time.
Factsheet:
A factsheet summarising the key points for passenger assists and disabled person’s railcard has been produced. Please see the following link:
Revisions:
For the latest information on data revisions, please see the revisions log: