Public performance measure (PPM) by train operating company - Table 3.44
Percentage of passenger trains arriving on time¹ in the quarter and in the past year (MAA).
Great Britain
Quarterly data (financial year): 1997-98 Quarter 1 to 2018-19 Quarter 1
PPM by train operating company
Operator type
Train operating company name
1997-98 Quarter 1
1997-98 Quarter 2
1997-98 Quarter 3
1997-98 Quarter 4
1998-99 Quarter 1
1998-99 Quarter 2
1998-99 Quarter 3
1998-99 Quarter 4
1999-00 Quarter 1
1999-00 Quarter 2
1999-00 Quarter 3
1999-00 Quarter 4
2000-01 Quarter 1
2000-01 Quarter 2
2000-01 Quarter 3
2000-01 Quarter 4
2001-02 Quarter 1
2001-02 Quarter 2
2001-02 Quarter 3
2001-02 Quarter 4
2002-03 Quarter 1
2002-03 Quarter 2
2002-03 Quarter 3
2002-03 Quarter 4
2003-04 Quarter 1
2003-04 Quarter 2 (b)
2003-04 Quarter 3
2003-04 Quarter 4
2004-05 Quarter 1
2004-05 Quarter 2
2004-05 Quarter 3
2004-05 Quarter 4
2005-06 Quarter 1
2005-06 Quarter 2
2005-06 Quarter 3
2005-06 Quarter 4
2006-07 Quarter 1
2006-07 Quarter 2
2006-07 Quarter 3
2006-07 Quarter 4
2007-08 Quarter 1
2007-08 Quarter 2
2007-08 Quarter 3
2007-08 Quarter 4
2008-09 Quarter 1
2008-09 Quarter 2
2008-09 Quarter 3
2008-09 Quarter 4
2009-10 Quarter 1
2009-10 Quarter 2
2009-10 Quarter 3
2009-10 Quarter 4
2010-11 Quarter 1
2010-11 Quarter 2
2010-11 Quarter 3
2010-11 Quarter 4
2011-12 Quarter 1
2011-12 Quarter 2
2011-12 Quarter 3
2011-12 Quarter 4
2012-13 Quarter 1
2012-13 Quarter 2
2012-13 Quarter 3
2012-13 Quarter 4
2013-14 Quarter 1
2013-14 Quarter 2
2013-14 Quarter 3
2013-14 Quarter 4
2014-15 Quarter 1
2014-15 Quarter 2
2014-15 Quarter 3
2014-15 Quarter 4
2015-16 Quarter 1
2015-16 Quarter 2
2015-16 Quarter 3
2015-16 Quarter 4
2016-17 Quarter 1
2016-17 Quarter 2
2016-17 Quarter 3
2016-17 Quarter 4
2017-18 Quarter 1
2017-18 Quarter 2
2017-18 Quarter 3
2017-18 Quarter 4
2018-19 Quarter 1 (p)
Franchised
Arriva Trains Wales
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73.5%
83.0%
82.6%
80.1%
72.8%
83.9%
84.6%
81.2%
77.6%
84.4%
81.6%
80.1%
76.6%
82.4%
79.5%
79.5%
78.3%
87.7%
87.1%
86.0%
86.8%
90.7%
93.1%
92.2%
91.3%
92.9%
93.0%
91.9%
92.2%
95.1%
95.1%
95.5%
93.8%
95.1%
95.6%
95.8%
90.6%
93.3%
94.5%
94.2%
93.2%
94.7%
94.8%
92.1%
92.4%
93.7%
95.4%
93.8%
90.5%
92.5%
93.2%
91.8%
92.0%
94.9%
94.2%
92.6%
89.9%
92.0%
93.4%
91.7%
88.9%
93.4%
93.6%
93.0%
89.7%
92.7%
92.3%
c2c
90.8%
86.7%
86.9%
90.5%
91.1%
91.1%
90.5%
91.3%
91.2%
88.8%
81.3%
90.7%
90.6%
86.9%
79.0%
88.9%
84.0%
78.8%
75.0%
88.7%
88.1%
84.6%
81.6%
91.1%
87.0%
84.9%
84.0%
87.8%
93.1%
93.3%
92.6%
93.8%
94.5%
94.1%
90.0%
92.9%
95.4%
94.8%
93.5%
93.6%
94.7%
95.0%
94.7%
93.5%
94.8%
95.9%
95.2%
95.2%
96.8%
96.0%
96.9%
96.8%
96.8%
96.3%
90.5%
95.8%
96.9%
96.7%
97.0%
96.7%
97.7%
97.9%
97.5%
97.1%
96.7%
97.5%
96.3%
96.1%
96.7%
96.1%
97.3%
97.5%
97.4%
97.6%
96.1%
95.8%
95.8%
94.6%
92.4%
95.2%
95.4%
95.9%
97.0%
93.0%
93.9%
Caledonian Sleeper
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90.5%
93.7%
84.4%
89.9%
94.5%
91.8%
89.9%
86.2%
90.7%
92.3%
86.5%
90.2%
94.6%
88.0%
89.7%
87.2%
88.3%
90.0%
80.3%
85.2%
91.8%
87.0%
86.1%
92.0%
87.4%
91.7%
78.1%
85.2%
92.4%
Chiltern Railways
96.2%
94.8%
88.6%
89.8%
87.7%
87.3%
84.7%
90.8%
91.3%
91.8%
85.4%
91.2%
90.0%
87.1%
60.0%
77.8%
86.5%
90.8%
90.6%
89.5%
89.6%
88.2%
84.8%
90.8%
90.9%
90.0%
91.2%
91.5%
93.2%
91.6%
91.0%
94.0%
92.7%
89.2%
91.1%
93.7%
94.1%
92.8%
95.4%
93.0%
94.2%
94.8%
95.5%
95.6%
95.0%
95.6%
94.9%
95.4%
95.2%
96.1%
95.3%
94.3%
95.1%
95.8%
91.9%
93.0%
95.2%
91.3%
91.6%
93.9%
94.9%
94.8%
95.1%
95.0%
96.2%
95.8%
93.5%
94.0%
95.4%
95.7%
94.0%
94.7%
95.1%
95.0%
92.3%
95.2%
93.5%
91.7%
93.0%
94.3%
92.6%
93.1%
92.0%
92.7%
94.1%
CrossCountry
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80.5%
76.1%
73.4%
82.5%
82.4%
83.3%
77.1%
87.3%
88.0%
82.6%
82.1%
86.0%
87.3%
86.0%
85.9%
88.8%
91.2%
89.6%
88.3%
91.3%
91.6%
91.3%
88.6%
88.8%
90.0%
91.8%
81.3%
88.4%
90.7%
90.4%
86.8%
90.4%
89.1%
89.1%
82.7%
86.3%
91.2%
89.1%
82.5%
83.9%
91.9%
88.8%
84.0%
90.4%
91.6%
89.9%
85.7%
90.5%
91.4%
90.2%
86.1%
91.1%
90.1%
90.9%
83.2%
86.2%
84.9%
East Midlands Trains
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80.1%
77.2%
74.6%
84.1%
82.5%
81.5%
75.5%
87.3%
87.4%
87.0%
84.5%
88.0%
87.4%
86.0%
86.4%
88.6%
89.0%
89.9%
86.0%
92.1%
93.2%
93.1%
90.9%
92.7%
94.3%
94.1%
87.5%
92.5%
94.0%
93.7%
92.4%
94.1%
93.7%
93.8%
91.1%
91.3%
93.7%
90.2%
89.5%
91.7%
92.4%
93.1%
89.9%
93.1%
94.8%
92.4%
90.7%
93.3%
92.9%
92.4%
88.9%
93.7%
93.6%
93.9%
89.8%
90.2%
91.4%
Govia Thameslink Railway
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82.7%
83.3%
81.3%
86.2%
89.3%
88.0%
83.8%
90.6%
91.9%
90.0%
85.4%
88.1%
91.4%
91.0%
86.6%
91.4%
92.6%
92.8%
87.4%
87.4%
93.5%
92.5%
86.5%
88.7%
93.1%
92.3%
82.5%
90.0%
92.6%
90.6%
87.9%
88.9%
90.7%
91.7%
84.5%
85.3%
91.3%
89.8%
80.6%
81.6%
88.0%
87.5%
79.3%
80.3%
86.0%
84.0%
75.9%
80.1%
76.1%
73.1%
68.8%
78.8%
84.4%
83.0%
76.8%
81.1%
81.3%
Great Western Railway (r)
90.6%
89.5%
86.3%
86.8%
84.2%
85.6%
82.5%
89.0%
91.0%
89.6%
83.8%
90.9%
88.4%
87.8%
68.3%
81.1%
79.0%
76.1%
76.8%
83.1%
82.7%
79.4%
72.6%
80.0%
80.1%
75.6%
77.5%
85.4%
85.2%
83.0%
80.6%
84.4%
83.1%
83.9%
79.4%
86.7%
86.6%
83.2%
80.9%
82.5%
83.8%
82.7%
79.9%
85.7%
90.0%
90.8%
89.3%
91.9%
94.0%
92.8%
89.7%
92.5%
92.5%
91.0%
86.1%
90.5%
91.0%
90.9%
88.1%
91.6%
91.5%
89.5%
85.0%
90.0%
91.3%
88.9%
84.1%
86.2%
90.4%
88.4%
85.2%
91.3%
90.2%
89.6%
87.4%
91.4%
90.6%
87.4%
85.6%
90.6%
88.5%
86.7%
83.9%
84.1%
82.0%
Greater Anglia
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89.0%
88.9%
87.4%
90.0%
87.1%
87.6%
82.9%
89.0%
89.3%
87.6%
83.6%
87.8%
92.4%
91.0%
88.0%
90.6%
91.5%
91.9%
88.8%
89.8%
92.7%
92.5%
89.4%
89.8%
91.0%
91.0%
84.3%
88.8%
92.1%
90.2%
87.8%
89.0%
92.2%
92.9%
90.1%
89.8%
93.7%
91.3%
86.9%
90.3%
91.4%
89.2%
87.6%
91.4%
90.6%
89.8%
86.6%
90.2%
90.5%
89.3%
85.9%
89.5%
90.6%
90.2%
87.4%
87.0%
89.5%
London North Eastern Railway
85.6%
83.8%
82.6%
85.4%
83.0%
84.3%
83.6%
87.5%
86.0%
86.8%
84.5%
89.7%
84.4%
77.1%
51.9%
66.5%
68.4%
73.5%
68.8%
69.1%
72.0%
71.5%
64.7%
74.9%
78.2%
68.7%
73.0%
76.5%
79.2%
75.9%
75.1%
79.8%
83.6%
81.8%
80.6%
87.9%
86.9%
82.1%
80.0%
81.7%
81.5%
80.6%
85.3%
83.2%
86.4%
86.6%
86.3%
88.4%
90.4%
88.9%
84.0%
86.0%
87.5%
85.9%
77.9%
81.7%
86.8%
86.0%
85.7%
88.1%
87.3%
89.4%
81.5%
77.1%
87.2%
85.4%
79.2%
84.7%
91.8%
88.7%
82.6%
91.3%
89.4%
86.8%
80.3%
84.3%
85.2%
81.6%
79.6%
86.1%
87.4%
86.5%
78.3%
73.8%
75.3%
London Overground
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82.1%
80.6%
84.9%
90.6%
90.7%
88.5%
88.9%
92.0%
91.9%
90.8%
90.4%
91.7%
92.2%
91.0%
89.3%
92.8%
93.4%
93.5%
91.4%
90.8%
93.7%
93.8%
92.4%
92.7%
94.4%
95.4%
92.9%
95.5%
96.1%
95.7%
95.6%
95.5%
95.3%
96.8%
96.8%
95.5%
96.5%
96.0%
94.4%
96.1%
96.4%
95.6%
94.0%
93.9%
94.5%
94.9%
93.5%
94.7%
94.8%
95.3%
94.2%
93.6%
95.6%
95.6%
93.7%
92.5%
95.0%
Merseyrail
92.1%
91.1%
89.4%
92.5%
91.6%
93.8%
89.1%
93.4%
92.8%
89.4%
80.5%
85.3%
84.1%
86.5%
75.7%
82.3%
86.6%
85.3%
73.7%
79.3%
88.5%
93.6%
90.5%
93.3%
94.6%
94.3%
91.9%
94.4%
94.9%
93.3%
93.8%
94.7%
92.6%
92.7%
90.2%
93.2%
94.5%
91.6%
90.9%
93.0%
95.0%
95.3%
93.8%
94.6%
96.2%
94.9%
93.0%
96.1%
96.8%
96.5%
95.5%
96.7%
96.3%
96.2%
92.2%
94.8%
96.6%
95.7%
93.1%
95.5%
96.4%
96.5%
92.9%
95.9%
96.6%
96.5%
93.3%
96.6%
96.9%
95.2%
94.0%
96.1%
96.5%
96.0%
93.1%
95.4%
96.4%
96.0%
94.3%
96.4%
96.6%
93.5%
94.0%
95.2%
96.1%
Northern
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93.7%
93.4%
87.8%
91.7%
93.7%
93.4%
84.3%
92.2%
93.3%
92.5%
88.7%
93.3%
93.6%
91.9%
87.3%
90.6%
93.2%
91.8%
86.6%
92.5%
93.3%
91.3%
86.7%
92.9%
93.0%
92.2%
86.0%
91.8%
92.8%
92.5%
87.6%
91.6%
91.4%
91.0%
83.1%
87.3%
81.0%
ScotRail
94.2%
93.8%
92.9%
94.9%
95.7%
94.0%
89.5%
93.0%
95.0%
94.3%
87.3%
91.6%
92.0%
92.2%
79.4%
83.2%
86.4%
83.2%
78.6%
79.4%
85.9%
81.0%
78.5%
83.8%
87.2%
86.7%
81.9%
86.1%
86.1%
82.7%
79.6%
83.9%
87.4%
87.0%
79.5%
89.3%
90.6%
91.0%
84.9%
88.8%
91.5%
92.7%
87.4%
90.5%
93.6%
92.4%
87.0%
89.5%
92.9%
93.3%
86.6%
89.4%
94.5%
94.5%
81.5%
89.0%
91.9%
91.5%
86.7%
92.5%
94.4%
94.4%
90.3%
92.7%
92.7%
91.7%
87.3%
93.8%
94.5%
90.2%
87.3%
89.8%
93.9%
92.1%
85.5%
90.8%
91.9%
90.2%
86.8%
92.5%
92.5%
92.6%
84.1%
88.5%
90.3%
South Western Railway
91.9%
91.2%
83.9%
91.4%
87.7%
87.4%
80.4%
89.5%
89.2%
88.0%
73.6%
86.6%
87.1%
83.5%
57.1%
71.1%
76.9%
73.2%
62.0%
71.9%
75.7%
76.5%
66.3%
73.3%
78.7%
76.6%
71.4%
74.8%
79.0%
80.9%
78.3%
90.1%
90.7%
91.1%
86.0%
91.9%
93.0%
91.0%
86.0%
90.1%
93.6%
93.1%
89.0%
93.2%
92.9%
94.3%
92.7%
92.6%
94.8%
95.1%
89.3%
92.0%
95.9%
95.5%
90.3%
92.7%
93.9%
93.7%
89.9%
91.6%
92.7%
93.7%
88.4%
90.6%
93.9%
92.8%
85.3%
86.7%
92.0%
91.1%
86.9%
90.5%
92.6%
91.2%
87.2%
89.2%
89.7%
88.1%
82.9%
87.8%
89.1%
83.1%
83.5%
81.4%
87.6%
Southeastern
92.0%
89.7%
80.8%
88.0%
90.0%
89.8%
77.7%
88.4%
89.8%
87.4%
76.2%
86.1%
84.7%
83.7%
58.6%
78.5%
86.1%
82.6%
68.4%
83.6%
84.8%
83.9%
71.9%
79.8%
84.0%
79.6%
74.6%
82.1%
86.4%
85.0%
80.9%
84.3%
89.1%
88.7%
79.2%
89.5%
91.0%
91.4%
82.9%
88.5%
91.9%
92.3%
85.9%
92.3%
92.3%
92.3%
87.1%
88.1%
93.6%
93.7%
84.8%
86.0%
92.2%
92.6%
80.0%
90.5%
93.7%
92.8%
88.8%
91.7%
92.9%
94.3%
87.5%
89.4%
93.9%
93.4%
82.5%
86.1%
90.5%
90.9%
84.5%
91.6%
90.4%
88.9%
83.0%
85.3%
88.2%
87.8%
82.2%
86.2%
92.4%
90.6%
85.5%
86.3%
88.3%
TfL Rail (r)
:
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:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
95.0%
95.2%
91.9%
92.6%
93.3%
93.6%
93.1%
94.3%
94.8%
94.5%
91.6%
92.3%
95.6%
94.1%
90.6%
91.8%
92.2%
90.7%
88.7%
91.2%
90.0%
92.4%
91.8%
91.5%
91.8%
92.7%
90.5%
92.3%
91.2%
91.1%
87.7%
89.1%
92.1%
TransPennine Express
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
93.3%
94.5%
86.6%
90.0%
93.1%
91.5%
81.4%
91.6%
92.9%
92.1%
90.5%
93.2%
92.7%
92.0%
87.7%
88.4%
93.5%
87.4%
85.6%
90.8%
89.0%
86.0%
82.1%
90.1%
89.9%
89.2%
76.9%
87.8%
90.0%
90.5%
85.1%
89.6%
90.4%
89.9%
81.2%
83.8%
76.6%
Virgin Trains West Coast
80.2%
80.4%
74.4%
83.1%
81.3%
80.0%
68.5%
78.1%
82.2%
82.8%
77.9%
84.1%
81.9%
77.7%
33.3%
51.7%
59.0%
71.7%
66.2%
77.9%
76.9%
67.9%
71.4%
77.9%
77.9%
64.9%
75.1%
81.3%
77.1%
70.8%
66.9%
74.5%
80.7%
83.2%
81.3%
88.9%
88.3%
86.5%
85.1%
84.2%
87.8%
87.8%
83.8%
85.4%
81.8%
81.8%
80.8%
76.8%
82.4%
89.0%
83.3%
83.4%
89.5%
91.3%
77.8%
87.7%
87.7%
85.8%
82.2%
87.8%
86.3%
87.8%
80.9%
79.2%
85.4%
87.6%
83.4%
86.7%
86.4%
85.4%
82.3%
84.8%
87.8%
88.5%
81.8%
86.1%
89.7%
89.7%
87.0%
89.9%
89.0%
87.6%
78.3%
81.7%
85.0%
West Midlands Trains
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
80.8%
76.1%
71.0%
78.0%
84.2%
82.4%
77.6%
87.3%
88.0%
85.2%
85.8%
87.2%
90.3%
89.4%
86.7%
89.2%
89.0%
88.2%
83.8%
84.6%
89.7%
91.0%
88.3%
90.3%
92.2%
92.7%
85.1%
88.4%
92.4%
91.6%
86.9%
90.8%
91.2%
88.6%
80.3%
83.8%
89.0%
87.4%
80.3%
86.6%
90.7%
88.8%
83.7%
88.6%
89.1%
88.9%
84.7%
89.8%
90.5%
90.4%
84.9%
89.5%
90.9%
90.5%
82.7%
85.6%
87.9%
Non-Franchised
Grand Central
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
69.8%
71.7%
61.2%
77.3%
78.3%
85.4%
85.4%
85.6%
81.5%
84.8%
83.6%
84.6%
78.7%
84.0%
85.3%
84.4%
80.2%
86.4%
85.5%
87.1%
80.1%
73.7%
83.0%
81.4%
74.2%
83.6%
87.7%
88.1%
85.2%
91.7%
90.0%
88.5%
83.8%
84.0%
86.9%
83.3%
83.6%
86.4%
88.0%
86.0%
83.0%
78.0%
76.3%
Heathrow Express
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
91.9%
90.1%
90.1%
89.2%
90.7%
91.8%
90.0%
87.5%
90.0%
88.0%
88.4%
90.1%
91.0%
90.0%
89.0%
92.2%
86.2%
88.3%
93.0%
94.4%
93.9%
92.9%
96.3%
95.8%
95.3%
95.8%
94.2%
96.0%
93.7%
95.7%
95.3%
94.9%
95.3%
95.6%
95.9%
94.8%
90.0%
92.2%
94.5%
94.6%
91.5%
94.6%
93.9%
94.7%
89.5%
92.2%
93.0%
92.3%
88.9%
93.0%
89.5%
91.8%
89.0%
88.5%
90.5%
93.3%
88.7%
89.9%
88.6%

Non-Franchised
Hull Trains
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
91.8%
87.0%
88.3%
82.5%
86.9%
79.5%
83.3%
87.3%
87.0%
87.7%
85.5%
81.8%
69.3%
84.0%
85.0%
87.2%
87.7%
83.6%
75.7%
81.4%
82.5%
76.1%
83.7%
84.4%
81.1%
87.2%
81.7%
76.6%
88.2%
79.4%
75.6%
84.8%
91.1%
86.9%
85.1%
89.8%
89.7%
86.5%
80.8%
84.2%
85.5%
81.6%
79.4%
80.7%
83.2%
78.5%
76.9%
66.4%
71.6%
Peak
c2c
92.7%
89.4%
87.5%
91.8%
90.9%
92.9%
89.4%
89.0%
91.0%
87.6%
75.5%
88.8%
90.8%
86.4%
74.0%
87.2%
85.1%
78.3%
68.6%
87.7%
87.0%
84.2%
81.3%
89.4%
86.8%
84.9%
84.5%
85.7%
91.9%
92.3%
92.3%
94.3%
95.9%
95.0%
90.7%
93.2%
96.2%
95.9%
90.8%
92.9%
96.1%
97.3%
95.2%
93.4%
94.0%
95.6%
94.9%
93.9%
97.5%
96.6%
97.1%
95.8%
96.2%
96.0%
89.8%
94.8%
95.9%
96.3%
96.3%
96.0%
96.8%
98.5%
96.4%
95.8%
97.3%
97.2%
92.8%
94.9%
95.9%
94.3%
97.1%
96.3%
95.5%
97.3%
95.0%
95.4%
96.5%
93.5%
90.9%
93.0%
94.0%
95.9%
96.5%
90.6%
92.2%
Chiltern Railways
96.1%
93.4%
83.6%
86.0%
84.7%
83.8%
82.7%
89.7%
90.7%
93.2%
83.6%
89.8%
92.7%
90.8%
61.2%
82.4%
88.5%
89.7%
87.8%
85.2%
89.2%
88.1%
79.3%
87.8%
89.7%
89.4%
86.7%
86.5%
92.5%
90.4%
87.4%
91.0%
90.0%
85.9%
87.4%
92.3%
92.0%
89.9%
93.1%
89.3%
93.7%
93.3%
93.2%
93.2%
93.8%
95.8%
93.5%
92.9%
94.0%
95.0%
93.7%
90.5%
93.8%
94.1%
88.5%
89.0%
94.0%
87.3%
87.4%
91.7%
92.3%
92.8%
92.1%
91.2%
93.7%
93.6%
89.4%
90.1%
94.0%
93.5%
91.1%
91.3%
92.8%
93.8%
88.3%
92.9%
90.1%
88.8%
88.3%
90.5%
89.2%
89.4%
86.4%
88.6%
92.3%
Govia Thameslink Railway
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
90.5%
90.1%
82.4%
89.7%
92.7%
92.3%
83.9%
83.4%
92.6%
90.8%
82.7%
85.7%
90.1%
89.4%
75.7%
85.8%
90.2%
88.7%
82.3%
83.0%
87.1%
89.7%
78.3%
77.3%
88.0%
85.6%
70.7%
72.4%
82.8%
82.2%
68.5%
69.9%
80.5%
79.7%
66.2%
72.4%
73.8%
70.3%
61.3%
73.2%
82.6%
81.7%
71.4%
75.6%
77.2%
Great Western Railway
89.5%
87.6%
82.9%
84.0%
80.4%
80.9%
78.8%
85.6%
89.8%
88.4%
76.1%
89.3%
87.6%
88.6%
61.6%
83.6%
80.8%
75.2%
73.0%
79.7%
79.5%
76.5%
65.4%
69.4%
75.0%
69.9%
70.3%
80.8%
81.1%
75.8%
68.7%
70.1%
73.5%
74.5%
64.1%
76.3%
80.8%
74.7%
71.8%
68.4%
70.4%
71.0%
65.1%
76.4%
87.0%
89.3%
85.8%
87.8%
91.9%
92.0%
85.8%
89.3%
89.2%
86.3%
80.2%
86.2%
88.3%
87.2%
83.6%
90.2%
86.8%
82.5%
76.9%
82.9%
86.3%
84.5%
77.5%
79.3%
86.2%
84.4%
76.6%
85.3%
81.5%
82.3%
77.5%
85.2%
84.2%
81.6%
76.0%
80.5%
81.5%
78.2%
72.8%
67.2%
66.2%
London Overground
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
88.9%
90.2%
92.3%
94.3%
94.0%
92.5%
92.3%
94.4%
95.6%
94.3%
92.3%
93.7%
94.4%
92.6%
93.2%
95.2%
95.3%
93.8%
89.2%
91.2%
94.7%
96.9%
95.9%
93.8%
92.7%
95.4%
90.4%
92.9%
95.0%
94.5%
91.7%
90.5%
92.6%
93.7%
94.6%
90.9%
95.1%
94.4%
89.6%
92.3%
94.1%
93.4%
91.4%
92.1%
90.8%
91.7%
88.6%
92.3%
92.7%
94.4%
92.2%
91.8%
94.3%
94.3%
91.9%
91.4%
92.7%
South Western Railway
90.9%
90.1%
79.9%
88.5%
86.6%
85.9%
75.0%
87.0%
88.7%
89.2%
70.2%
87.1%
88.9%
84.3%
47.7%
64.6%
75.1%
73.5%
54.9%
66.4%
75.2%
79.1%
62.3%
67.7%
78.3%
76.8%
68.0%
69.5%
75.7%
79.3%
72.4%
85.5%
87.7%
89.5%
82.1%
88.8%
92.3%
90.2%
81.5%
85.7%
93.2%
92.0%
86.1%
92.5%
91.6%
94.3%
91.9%
89.4%
93.2%
94.3%
85.3%
88.7%
95.2%
94.5%
86.1%
90.5%
92.1%
92.7%
84.8%
87.2%
89.9%
92.9%
83.2%
85.0%
92.7%
92.1%
79.3%
84.0%
89.9%
87.7%
76.7%
83.5%
90.0%
88.2%
80.2%
84.2%
85.7%
84.5%
74.8%
81.7%
85.8%
77.3%
74.1%
71.5%
83.9%
Southeastern
89.2%
86.6%
72.7%
80.6%
86.4%
87.7%
69.7%
85.5%
88.3%
86.9%
69.8%
83.9%
80.9%
82.5%
48.3%
72.4%
85.1%
82.7%
60.6%
79.7%
82.0%
83.9%
63.4%
71.6%
80.8%
78.4%
69.0%
72.9%
82.5%
83.4%
75.5%
78.8%
87.1%
85.1%
73.0%
85.2%
89.6%
90.3%
75.6%
82.7%
89.9%
90.5%
78.2%
87.7%
88.3%
89.5%
81.2%
80.7%
91.0%
91.1%
79.1%
78.4%
87.6%
89.0%
69.2%
84.7%
90.4%
90.2%
83.6%
88.4%
90.4%
92.6%
83.0%
84.0%
92.3%
91.5%
75.1%
80.3%
88.0%
88.3%
78.4%
86.4%
86.3%
85.2%
75.5%
76.7%
83.4%
85.2%
75.8%
81.1%
91.2%
89.2%
80.2%
79.5%
83.8%
TfL Rail (r)
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
92.6%
91.9%
82.3%
85.8%
88.7%
92.3%
87.6%
90.9%
92.6%
93.0%
89.9%
88.8%
96.8%
91.6%
83.8%
85.8%
90.6%
87.1%
87.6%
84.8%
85.7%
94.4%
92.1%
90.5%
91.1%
92.7%
91.8%
93.9%
91.3%
94.5%
86.5%
87.2%
94.4%
West Midlands Trains
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
84.1%
84.7%
78.9%
88.4%
92.0%
90.7%
90.7%
93.4%
92.4%
92.3%
91.5%
89.2%
93.0%
94.6%
90.6%
89.5%
86.9%
84.6%
75.7%
67.8%
82.9%
86.8%
81.2%
78.1%
89.4%
89.1%
76.7%
80.9%
84.8%
83.0%
77.3%
81.7%
84.7%
84.2%
70.3%
73.6%
80.7%
83.7%
74.9%
82.0%
85.3%
79.9%
69.6%
76.6%
82.4%
80.1%
74.7%
77.3%
83.3%
83.8%
72.0%
80.8%
79.2%
79.2%
68.7%
73.2%
78.1%
PPM MAA by train operating company
Operator type
Train operating company name
1997-98 Quarter 1
1997-98 Quarter 2
1997-98 Quarter 3
1997-98 Quarter 4
1998-99 Quarter 1
1998-99 Quarter 2
1998-99 Quarter 3
1998-99 Quarter 4
1999-00 Quarter 1
1999-00 Quarter 2
1999-00 Quarter 3
1999-00 Quarter 4
2000-01 Quarter 1
2000-01 Quarter 2
2000-01 Quarter 3
2000-01 Quarter 4
2001-02 Quarter 1
2001-02 Quarter 2
2001-02 Quarter 3
2001-02 Quarter 4
2002-03 Quarter 1
2002-03 Quarter 2
2002-03 Quarter 3
2002-03 Quarter 4
2003-04 Quarter 1
2003-04 Quarter 2 (b)
2003-04 Quarter 3
2003-04 Quarter 4
2004-05 Quarter 1
2004-05 Quarter 2
2004-05 Quarter 3
2004-05 Quarter 4
2005-06 Quarter 1
2005-06 Quarter 2
2005-06 Quarter 3
2005-06 Quarter 4
2006-07 Quarter 1
2006-07 Quarter 2
2006-07 Quarter 3
2006-07 Quarter 4
2007-08 Quarter 1
2007-08 Quarter 2
2007-08 Quarter 3
2007-08 Quarter 4
2008-09 Quarter 1
2008-09 Quarter 2
2008-09 Quarter 3
2008-09 Quarter 4
2009-10 Quarter 1
2009-10 Quarter 2
2009-10 Quarter 3
2009-10 Quarter 4
2010-11 Quarter 1
2010-11 Quarter 2
2010-11 Quarter 3
2010-11 Quarter 4
2011-12 Quarter 1
2011-12 Quarter 2
2011-12 Quarter 3
2011-12 Quarter 4
2012-13 Quarter 1
2012-13 Quarter 2
2012-13 Quarter 3
2012-13 Quarter 4
2013-14 Quarter 1
2013-14 Quarter 2
2013-14 Quarter 3
2013-14 Quarter 4
2014-15 Quarter 1
2014-15 Quarter 2
2014-15 Quarter 3
2014-15 Quarter 4
2015-16 Quarter 1
2015-16 Quarter 2
2015-16 Quarter 3
2015-16 Quarter 4
2016-17 Quarter 1
2016-17 Quarter 2
2016-17 Quarter 3
2016-17 Quarter 4
2017-18 Quarter 1
2017-18 Quarter 2
2017-18 Quarter 3
2017-18 Quarter 4
2018-19 Quarter 1 (p)
Franchised
Arriva Trains Wales
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
80.0%
79.7%
79.9%
80.5%
80.7%
81.5%
81.8%
81.2%
80.9%
80.7%
80.2%
79.7%
79.5%
79.9%
81.4%
83.4%
85.0%
86.9%
87.6%
89.1%
90.7%
91.8%
92.4%
92.4%
92.3%
92.5%
93.1%
93.6%
94.5%
94.9%
94.9%
95.0%
95.1%
94.3%
93.9%
93.6%
93.2%
93.8%
94.2%
94.2%
93.7%
93.5%
93.3%
93.4%
93.8%
93.4%
93.1%
92.5%
92.0%
92.4%
93.0%
93.2%
93.4%
92.9%
92.2%
92.0%
91.8%
91.5%
91.9%
91.9%
92.2%
92.4%
92.2%
91.9%
c2c
:
:
:
88.7%
88.8%
89.9%
90.8%
91.0%
91.0%
90.4%
88.2%
88.0%
87.9%
87.4%
86.8%
86.3%
84.7%
82.8%
82.2%
82.1%
83.3%
84.6%
85.8%
86.3%
86.1%
86.1%
86.7%
85.9%
87.4%
89.6%
91.7%
93.2%
93.6%
93.8%
93.1%
92.9%
93.1%
93.3%
94.2%
94.3%
94.2%
94.2%
94.5%
94.5%
94.5%
94.7%
94.9%
95.3%
95.8%
95.8%
96.2%
96.6%
96.6%
96.7%
95.1%
94.8%
94.9%
95.0%
96.6%
96.8%
97.0%
97.3%
97.4%
97.5%
97.3%
97.2%
96.9%
96.7%
96.7%
96.3%
96.6%
96.9%
97.1%
97.4%
97.1%
96.7%
96.3%
95.6%
94.7%
94.5%
94.4%
94.7%
95.9%
95.3%
95.0%
Caledonian Sleeper
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
89.7%
90.7%
90.2%
91.5%
90.6%
89.7%
89.8%
89.0%
90.0%
91.0%
89.8%
90.6%
89.9%
88.3%
88.8%
86.5%
86.0%
86.9%
86.1%
87.5%
89.2%
88.2%
89.4%
87.4%
85.7%
87.0%
Chiltern Railways
:
:
:
92.2%
90.1%
88.4%
87.4%
87.6%
88.6%
89.7%
89.8%
90.0%
89.6%
88.4%
82.0%
78.8%
78.0%
78.9%
86.5%
89.4%
90.2%
89.5%
88.0%
88.4%
88.7%
89.1%
90.7%
90.9%
91.5%
91.9%
91.8%
92.5%
92.4%
91.8%
91.8%
91.8%
92.1%
92.9%
94.0%
93.8%
93.8%
94.3%
94.4%
95.0%
95.2%
95.4%
95.3%
95.2%
95.3%
95.4%
95.5%
95.2%
95.2%
95.1%
94.3%
94.0%
94.0%
92.8%
92.7%
93.0%
92.9%
93.8%
94.7%
94.9%
95.3%
95.5%
95.1%
94.9%
94.7%
94.6%
94.8%
95.0%
94.9%
94.7%
94.2%
94.4%
94.0%
93.2%
93.4%
93.1%
92.9%
93.2%
93.0%
92.6%
93.0%
CrossCountry
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
78.0%
78.4%
80.3%
81.3%
82.5%
84.0%
83.8%
85.0%
84.7%
84.5%
85.4%
86.3%
87.0%
88.0%
88.9%
89.5%
90.1%
90.3%
90.7%
90.7%
90.1%
89.7%
89.8%
88.0%
87.9%
88.1%
87.8%
89.1%
89.6%
89.2%
88.8%
87.8%
86.8%
87.3%
87.4%
87.3%
86.7%
86.9%
86.8%
87.2%
88.8%
88.7%
89.0%
89.4%
89.5%
89.4%
89.4%
89.5%
89.7%
89.4%
89.5%
88.9%
87.7%
86.4%
East Midlands Trains
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
78.9%
79.5%
80.6%
80.9%
81.7%
83.0%
84.4%
86.6%
86.7%
86.7%
86.5%
86.9%
87.1%
87.5%
88.5%
88.3%
89.3%
90.4%
91.2%
92.4%
92.5%
92.8%
93.0%
92.2%
92.1%
92.0%
91.9%
93.1%
93.5%
93.4%
93.5%
93.2%
92.5%
92.5%
91.6%
91.2%
91.3%
90.9%
91.7%
91.8%
92.1%
92.7%
92.6%
92.7%
92.8%
92.3%
92.3%
91.9%
92.0%
92.2%
92.5%
92.7%
91.9%
91.3%
Govia Thameslink Railway
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
83.3%
85.0%
86.2%
86.8%
87.9%
88.6%
89.1%
89.5%
88.9%
88.7%
89.0%
89.3%
90.1%
90.4%
90.9%
91.1%
90.1%
90.4%
90.3%
90.1%
90.3%
90.2%
90.2%
89.2%
89.5%
89.4%
89.0%
90.3%
90.0%
89.5%
89.8%
89.0%
88.1%
88.2%
87.7%
86.8%
85.9%
85.0%
84.5%
84.2%
83.8%
83.3%
82.5%
81.6%
81.5%
79.1%
76.3%
74.6%
74.2%
76.4%
78.9%
80.8%
81.3%
80.5%
Great Western Railway (r)
:
:
:
88.3%
86.7%
85.7%
84.7%
85.4%
87.1%
88.1%
88.4%
88.9%
88.2%
87.7%
83.9%
81.5%
79.2%
76.2%
78.1%
78.9%
79.9%
80.5%
79.5%
78.7%
78.1%
77.1%
78.4%
79.7%
81.0%
82.8%
83.5%
83.3%
82.8%
83.0%
82.7%
83.3%
84.1%
84.0%
84.3%
83.3%
82.6%
82.5%
82.2%
83.1%
84.6%
86.7%
89.0%
90.5%
91.5%
92.0%
92.1%
92.3%
91.9%
91.4%
90.5%
90.1%
89.7%
89.7%
90.1%
90.4%
90.5%
90.2%
89.4%
89.0%
89.0%
88.8%
88.6%
87.6%
87.4%
87.3%
87.6%
88.9%
88.8%
89.1%
89.6%
89.6%
89.8%
89.2%
88.8%
88.6%
88.1%
87.9%
87.4%
85.8%
84.2%
Greater Anglia
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
88.8%
88.4%
88.0%
86.9%
86.7%
87.2%
87.2%
87.4%
87.1%
87.9%
88.7%
89.8%
90.5%
90.3%
90.5%
90.7%
90.5%
90.8%
90.9%
91.1%
91.1%
90.6%
90.2%
89.1%
88.8%
89.1%
88.9%
89.7%
89.8%
89.8%
90.5%
91.1%
91.3%
91.6%
91.2%
90.4%
90.6%
90.0%
89.5%
89.6%
89.9%
89.7%
89.9%
89.6%
89.3%
89.3%
89.1%
89.0%
88.8%
88.8%
89.1%
89.5%
88.9%
88.6%
London North Eastern Railway
:
:
:
84.3%
83.7%
83.8%
84.1%
84.6%
85.3%
86.0%
86.2%
86.7%
86.3%
83.7%
76.8%
71.1%
66.9%
65.8%
69.4%
70.0%
70.9%
70.4%
69.3%
70.8%
72.4%
71.7%
73.7%
74.1%
74.3%
76.1%
76.7%
77.5%
78.6%
80.1%
81.4%
83.5%
84.3%
84.4%
84.2%
82.7%
81.3%
80.9%
82.3%
82.6%
83.9%
85.4%
85.6%
86.9%
87.9%
88.5%
88.0%
87.4%
86.6%
85.8%
84.4%
83.3%
83.2%
83.3%
85.1%
86.6%
86.8%
87.6%
86.6%
83.9%
83.9%
82.8%
82.3%
84.2%
85.3%
86.1%
86.9%
88.6%
88.0%
87.5%
87.0%
85.2%
84.1%
82.8%
82.6%
83.1%
83.7%
84.9%
84.6%
81.5%
78.5%
London Overground
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
84.5%
86.6%
88.7%
89.7%
90.0%
90.3%
90.9%
91.3%
91.2%
91.3%
91.3%
91.1%
91.4%
91.7%
92.3%
92.7%
92.3%
92.3%
92.4%
92.7%
93.2%
93.6%
94.3%
94.1%
94.5%
95.0%
95.1%
95.7%
95.7%
95.5%
95.8%
96.1%
96.1%
96.4%
96.2%
95.6%
95.8%
95.7%
95.6%
95.5%
95.0%
94.5%
94.3%
94.2%
94.4%
94.5%
94.6%
94.7%
94.5%
94.7%
94.8%
94.7%
94.4%
94.2%
Merseyrail
:
:
:
91.3%
91.1%
91.8%
91.8%
92.0%
92.3%
91.2%
89.0%
87.1%
84.9%
84.2%
83.0%
82.2%
82.8%
82.5%
82.0%
81.3%
81.8%
83.9%
88.0%
91.5%
93.0%
93.2%
93.5%
93.8%
93.9%
93.7%
94.1%
94.2%
93.6%
93.4%
92.6%
92.2%
92.7%
92.4%
92.6%
92.5%
92.6%
93.6%
94.3%
94.7%
95.0%
94.9%
94.7%
95.0%
95.2%
95.6%
96.2%
96.4%
96.3%
96.2%
95.4%
94.9%
95.0%
94.9%
95.1%
95.2%
95.2%
95.4%
95.3%
95.4%
95.5%
95.5%
95.6%
95.8%
95.9%
95.5%
95.7%
95.6%
95.5%
95.7%
95.4%
95.3%
95.2%
95.2%
95.5%
95.8%
95.9%
95.3%
95.3%
94.9%
94.7%
Northern
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
91.7%
91.7%
91.7%
90.8%
91.0%
90.8%
90.6%
91.7%
92.0%
92.0%
91.9%
91.5%
90.8%
90.8%
90.7%
90.6%
91.0%
91.1%
90.9%
90.9%
91.0%
91.0%
91.2%
91.0%
90.8%
90.7%
90.8%
91.2%
91.1%
90.8%
90.4%
89.3%
88.2%
85.6%
ScotRail
:
:
:
94.0%
94.3%
94.4%
93.5%
93.0%
92.9%
93.0%
92.4%
92.0%
91.3%
90.8%
88.9%
86.8%
85.4%
83.1%
82.9%
82.1%
81.7%
81.1%
81.1%
82.1%
82.7%
84.1%
85.0%
85.5%
85.2%
84.2%
83.6%
83.1%
83.5%
84.5%
84.5%
85.8%
86.6%
87.6%
89.0%
88.8%
89.1%
89.5%
90.2%
90.6%
91.1%
91.0%
90.9%
90.6%
90.5%
90.8%
90.6%
90.6%
91.0%
91.3%
90.1%
90.1%
89.4%
88.6%
89.8%
90.7%
91.3%
92.1%
92.9%
93.0%
92.5%
91.9%
91.1%
91.4%
91.8%
91.5%
91.4%
90.5%
90.3%
90.8%
90.4%
90.6%
90.1%
89.6%
89.9%
90.3%
90.5%
91.1%
90.5%
89.5%
88.9%
South Western Railway
:
:
:
89.6%
88.6%
87.6%
86.7%
86.3%
86.6%
86.8%
85.1%
84.4%
83.9%
82.7%
78.7%
74.9%
72.3%
69.6%
70.8%
71.0%
70.8%
71.6%
72.6%
73.0%
73.7%
73.8%
75.1%
75.4%
75.5%
76.6%
78.3%
82.1%
85.0%
87.6%
89.5%
89.9%
90.5%
90.5%
90.5%
90.0%
90.2%
90.7%
91.5%
92.3%
92.1%
92.4%
93.3%
93.1%
93.6%
93.8%
93.0%
92.8%
93.1%
93.2%
93.5%
93.6%
93.1%
92.7%
92.5%
92.3%
92.0%
92.0%
91.6%
91.4%
91.7%
91.5%
90.7%
89.7%
89.3%
88.8%
89.2%
90.1%
90.3%
90.3%
90.4%
90.1%
89.3%
88.6%
87.5%
87.1%
87.0%
85.7%
85.9%
84.3%
83.9%
Southeastern
:
:
:
87.7%
87.2%
87.2%
86.4%
86.5%
86.4%
85.9%
85.4%
84.9%
83.6%
82.7%
78.2%
76.4%
76.8%
76.5%
78.9%
80.2%
79.8%
80.1%
81.1%
80.1%
79.9%
78.8%
79.5%
80.1%
80.8%
82.2%
83.6%
84.2%
84.8%
85.8%
85.4%
86.7%
87.1%
87.8%
88.7%
88.5%
88.7%
88.9%
89.6%
90.6%
90.7%
90.7%
91.0%
90.0%
90.3%
90.7%
90.1%
89.4%
89.2%
89.0%
87.8%
88.9%
89.3%
89.3%
91.4%
91.7%
91.6%
91.9%
91.6%
91.1%
91.3%
91.1%
89.8%
89.0%
88.2%
87.5%
88.0%
89.3%
89.3%
88.7%
88.5%
86.9%
86.4%
86.1%
85.9%
86.1%
87.1%
87.9%
88.7%
88.7%
87.7%
TfL Rail (r)
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
93.8%
93.3%
92.8%
93.2%
93.6%
94.0%
94.2%
93.8%
93.3%
93.5%
93.4%
93.2%
93.1%
92.2%
91.3%
90.9%
90.7%
90.2%
90.6%
91.4%
91.4%
91.9%
92.0%
91.7%
91.8%
91.7%
91.3%
90.6%
89.8%
90.1%

Franchised
TransPennine Express
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
91.1%
91.1%
90.4%
89.0%
89.4%
89.4%
89.5%
91.8%
92.2%
92.1%
92.1%
91.4%
90.2%
90.5%
89.4%
88.9%
89.5%
88.2%
87.8%
86.8%
86.8%
87.0%
87.8%
86.6%
86.0%
86.1%
86.4%
88.4%
88.8%
88.9%
88.8%
87.8%
86.3%
82.7%
Virgin Trains West Coast
:
:
:
79.5%
79.8%
79.7%
78.2%
77.0%
77.2%
78.0%
80.3%
81.7%
81.7%
80.4%
71.1%
62.8%
56.6%
55.1%
62.4%
68.7%
73.2%
72.2%
73.5%
73.5%
73.7%
73.0%
73.9%
74.8%
74.5%
76.1%
73.7%
72.1%
73.4%
76.4%
80.0%
83.5%
85.4%
86.3%
87.2%
86.0%
85.9%
86.2%
85.9%
86.2%
84.6%
83.2%
82.4%
80.0%
80.4%
82.4%
82.9%
84.6%
86.3%
86.9%
85.5%
86.6%
86.1%
84.7%
85.8%
85.9%
85.5%
86.1%
85.8%
83.6%
83.4%
83.3%
83.9%
85.8%
86.0%
85.5%
85.2%
84.7%
85.1%
85.9%
85.7%
86.0%
86.5%
86.8%
88.1%
89.1%
88.9%
88.4%
86.2%
84.2%
83.2%
West Midlands Trains
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
76.4%
77.4%
79.0%
80.7%
82.9%
83.9%
84.6%
86.6%
86.6%
87.2%
88.2%
88.4%
88.9%
88.6%
88.3%
87.6%
86.5%
86.6%
87.4%
88.5%
89.8%
90.4%
90.9%
90.1%
89.7%
89.7%
89.4%
89.9%
90.5%
90.2%
89.4%
87.8%
86.0%
85.5%
85.2%
85.2%
85.9%
86.3%
86.7%
87.5%
88.0%
87.6%
87.6%
87.8%
88.1%
88.5%
88.8%
88.9%
88.8%
88.9%
89.0%
88.5%
87.5%
86.8%
Non-Franchised
Grand Central
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
69.9%
72.1%
75.4%
81.6%
83.7%
84.3%
84.2%
83.8%
83.8%
82.7%
82.7%
83.2%
83.2%
83.5%
84.1%
84.2%
84.9%
84.8%
81.4%
80.9%
79.6%
78.1%
80.7%
81.9%
83.7%
86.2%
88.2%
88.8%
88.9%
88.5%
86.6%
85.8%
84.5%
84.5%
85.0%
85.3%
86.0%
85.9%
83.8%
80.9%
Heathrow Express
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
90.2%
90.0%
90.4%
90.4%
90.0%
89.8%
88.9%
88.5%
89.1%
89.4%
89.9%
90.0%
90.5%
89.3%
88.9%
89.9%
90.5%
92.4%
93.6%
94.4%
94.7%
95.1%
95.8%
95.3%
95.3%
94.9%
94.9%
95.2%
94.9%
95.3%
95.3%
95.4%
95.4%
94.1%
93.3%
92.9%
92.9%
93.2%
93.8%
93.7%
93.7%
93.2%
92.6%
92.4%
91.8%
91.7%
91.8%
91.0%
90.8%
90.9%
89.8%
90.0%
90.4%
90.3%
90.7%
90.2%
Hull Trains
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
87.2%
86.1%
84.2%
83.0%
84.2%
84.3%
86.4%
86.9%
85.5%
81.1%
80.2%
80.0%
81.4%
86.0%
85.9%
83.7%
82.2%
80.9%
78.9%
80.9%
81.7%
81.3%
84.1%
83.6%
81.7%
83.5%
81.5%
80.0%
82.0%
82.7%
84.6%
87.0%
88.2%
87.9%
87.8%
86.7%
85.3%
84.3%
83.0%
82.7%
81.8%
81.2%
80.4%
79.8%
76.6%
73.6%
Peak
c2c
:
:
:
90.4%
89.9%
90.8%
91.3%
90.6%
90.6%
89.2%
85.7%
85.7%
85.7%
85.4%
85.0%
84.6%
83.2%
81.2%
80.0%
80.1%
80.7%
82.1%
85.1%
85.5%
85.4%
85.6%
86.4%
85.5%
86.7%
88.6%
90.5%
92.7%
93.7%
94.4%
94.0%
93.7%
93.8%
94.0%
94.0%
94.0%
93.9%
94.3%
95.4%
95.5%
95.0%
94.6%
94.5%
94.6%
95.5%
95.7%
96.3%
96.7%
96.4%
96.2%
94.4%
94.2%
94.1%
94.2%
95.8%
96.1%
96.4%
96.9%
97.0%
96.9%
97.0%
96.7%
95.8%
95.6%
95.2%
94.5%
95.5%
95.9%
95.8%
96.6%
96.0%
95.8%
96.0%
95.1%
94.1%
93.5%
92.9%
93.5%
94.9%
94.3%
93.8%
Chiltern Railways
:
:
:
89.6%
86.9%
84.5%
84.3%
85.2%
86.6%
89.0%
89.3%
89.3%
89.8%
89.2%
83.6%
81.7%
80.8%
80.5%
87.1%
87.8%
88.0%
87.6%
85.3%
86.0%
86.2%
86.5%
88.4%
88.1%
88.7%
89.0%
89.2%
90.3%
89.7%
88.7%
88.7%
89.1%
89.6%
90.4%
91.8%
91.0%
91.5%
92.4%
92.4%
93.4%
93.4%
94.0%
94.1%
94.0%
94.1%
93.9%
93.9%
93.3%
93.3%
93.0%
91.7%
91.4%
91.4%
89.7%
89.3%
90.0%
89.7%
91.0%
92.2%
92.1%
92.5%
92.7%
92.0%
91.7%
91.8%
91.8%
92.2%
92.5%
92.2%
92.3%
91.5%
91.9%
91.3%
90.0%
90.0%
89.4%
89.2%
89.4%
88.9%
88.4%
89.2%
Govia Thameslink Railway
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
88.1%
88.7%
89.3%
89.7%
88.1%
88.1%
87.7%
87.4%
88.0%
87.4%
87.0%
85.3%
85.3%
85.3%
85.2%
86.7%
86.0%
85.3%
85.5%
84.6%
83.2%
83.4%
82.3%
80.5%
79.2%
77.9%
77.0%
76.5%
75.9%
75.3%
74.7%
74.1%
74.7%
73.1%
70.7%
69.5%
69.7%
71.8%
74.8%
77.2%
77.8%
76.5%
Great Western Railway
:
:
:
86.0%
83.7%
82.0%
81.0%
81.4%
83.7%
85.6%
85.2%
86.2%
85.6%
85.7%
81.9%
80.4%
78.8%
75.3%
78.1%
77.1%
76.8%
77.1%
75.2%
72.7%
71.6%
69.9%
71.1%
74.1%
75.6%
77.0%
76.7%
73.9%
72.1%
71.8%
70.6%
72.1%
73.9%
74.0%
75.9%
74.1%
71.5%
70.4%
68.7%
70.8%
75.0%
79.7%
84.7%
87.5%
88.7%
89.4%
89.4%
89.8%
89.1%
87.6%
86.3%
85.5%
85.2%
85.5%
86.3%
87.3%
86.9%
85.8%
84.1%
82.3%
82.2%
82.7%
82.8%
81.9%
81.9%
81.9%
81.6%
83.2%
82.0%
81.5%
81.7%
81.6%
82.3%
82.1%
81.7%
80.6%
79.9%
79.0%
78.2%
74.9%
71.3%
London Overground
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
91.4%
92.7%
93.3%
93.3%
93.3%
93.7%
94.1%
94.1%
94.0%
93.7%
93.2%
93.4%
93.8%
94.1%
94.4%
94.0%
92.8%
92.5%
93.6%
94.7%
95.3%
93.9%
94.2%
92.9%
92.9%
93.4%
93.2%
93.5%
92.9%
92.4%
92.1%
92.9%
93.0%
93.6%
93.8%
92.5%
92.9%
92.6%
92.4%
92.8%
92.7%
91.9%
91.5%
90.8%
90.8%
91.3%
92.0%
92.9%
92.8%
93.1%
93.1%
93.0%
92.9%
92.6%
South Western Railway
:
:
:
87.4%
86.3%
85.3%
84.0%
83.6%
84.1%
85.0%
83.7%
83.8%
83.8%
82.5%
77.0%
71.2%
67.9%
65.1%
67.0%
67.5%
67.6%
69.0%
70.9%
71.1%
71.9%
71.3%
72.7%
73.1%
72.5%
73.1%
74.2%
78.3%
81.4%
84.0%
86.2%
87.1%
88.2%
88.4%
88.2%
87.4%
87.6%
88.1%
89.2%
90.9%
90.6%
91.2%
92.6%
91.8%
92.2%
92.2%
90.5%
90.4%
90.9%
90.9%
91.1%
91.6%
90.8%
90.4%
90.0%
89.2%
88.7%
88.7%
88.3%
87.8%
88.5%
88.3%
87.4%
87.1%
86.4%
85.3%
84.6%
84.4%
84.5%
84.6%
85.5%
85.6%
84.6%
83.6%
82.3%
81.7%
81.7%
79.9%
79.7%
77.1%
76.7%
Southeastern
:
:
:
82.3%
81.6%
81.9%
81.1%
82.3%
82.8%
82.6%
82.6%
82.2%
80.4%
79.3%
74.1%
71.2%
72.3%
72.4%
75.2%
77.0%
76.3%
76.6%
77.3%
75.3%
75.0%
73.6%
75.0%
75.3%
75.7%
77.0%
78.5%
80.1%
81.2%
81.7%
81.0%
82.6%
83.2%
84.5%
85.2%
84.5%
84.6%
84.7%
85.3%
86.6%
86.2%
86.0%
86.7%
85.0%
85.6%
86.0%
85.5%
84.6%
84.0%
83.7%
81.1%
82.7%
83.4%
83.7%
87.2%
88.1%
88.1%
88.8%
88.7%
87.6%
88.1%
87.8%
85.8%
84.9%
83.8%
83.0%
83.8%
85.3%
84.9%
84.0%
83.4%
80.9%
80.2%
80.2%
80.3%
81.4%
83.3%
84.3%
85.4%
85.0%
83.2%
TfL Rail (r)
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
88.2%
87.2%
87.4%
88.6%
89.9%
90.8%
91.0%
91.6%
91.1%
92.1%
91.8%
90.3%
89.5%
88.0%
86.8%
87.7%
87.5%
86.3%
88.2%
89.4%
90.8%
92.0%
91.6%
91.6%
92.4%
92.4%
92.9%
91.6%
89.9%
90.7%
West Midlands Trains
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
84.0%
86.0%
87.5%
90.4%
91.7%
91.8%
92.2%
92.4%
91.3%
91.5%
92.1%
91.9%
92.0%
90.4%
87.8%
84.2%
78.9%
77.8%
78.4%
79.8%
82.2%
83.8%
84.5%
83.3%
84.0%
82.9%
81.3%
81.5%
81.7%
81.7%
82.0%
80.2%
78.2%
77.3%
77.2%
78.3%
80.4%
81.5%
80.5%
79.2%
77.8%
77.3%
77.4%
78.4%
78.6%
78.9%
79.8%
79.2%
80.0%
79.0%
77.8%
77.0%
75.1%
74.8%
Source:
Network Rail
Symbols:
(:) Data not available
(r)  Data revised
(p) Data are provisional
(b) Break in time series
Revisions
For the latest information on data revisions, please see the revisions log: http://orr.gov.uk/statistics/code-of-practice/revisions-log
Notes:
¹ On time is defined as arriving at the final destination within five minutes of the planned timetable for London and South East, Regional and Scotland operators, or within ten minutes for the Long Distance operators. A higher score is better. The moving annual average (MAA) reflects the proportion of trains on time in the past 12 months. Train services arriving into London termini between 07:00 and 09:59 in the morning and departing London termini between 16:00 and 18:59 in the evening are classified as peak services.
The data provided in these tables show the railway as it exists today. That is, historical data are shown for the existing TOCs as far back as data are available. For some TOCs data are available as far back as 1997-98.
 
In 2016 Some services transferred from TransPennine Express (TPE) to Northern. The historic data for TPE have been remapped to allow like for like comparisons to be made for these TOCs.
 
For Greater Anglia and London Overground, the figures before 2010-11 reflect these TOCs as they existed before some services were moved from the former to the latter on 31 May 2015. These figures are not, therefore, directly comparable with the figures for 2010-11 onwards. Furthermore, it should also be noted that the service provided by many operators has changed substantially. For example, Virgin Trains West Coast planned to run 85% more trains in 2015-16 than they did in 1997-98. A time-series for trains planned, PPM and CaSL is

available on the ORR Website that shows the performance of the TOCs that existed at the time.
For existing TOCs, disaggregated PPM data at the sub operator level are available on the Data Portal.
More details on methodology can be found in the quality report relating to this dataset: http://orr.gov.uk/statistics/published-stats/statistical-releases
 
This dataset is used in the passenger and freight rail performance statistical release. To view or download the statistical release: