Cancelled and significantly late (CaSL) by train operating company - Table 3.7
Percentage of passenger trains cancelled and/or significantly late¹ in the quarter and in the past year (MAA).
Great Britain
Quarterly data (financial year): 1997-98 Quarter 1 to 2016-17 Quarter 4
CaSL by train operating company
Operator type
Train operating company name
1997-98 Quarter 1
1997-98 Quarter 2
1997-98 Quarter 3
1997-98 Quarter 4
1998-99 Quarter 1
1998-99 Quarter 2
1998-99 Quarter 3
1998-99 Quarter 4
1999-00 Quarter 1
1999-00 Quarter 2
1999-00 Quarter 3
1999-00 Quarter 4
2000-01 Quarter 1
2000-01 Quarter 2
2000-01 Quarter 3
2000-01 Quarter 4
2001-02 Quarter 1
2001-02 Quarter 2
2001-02 Quarter 3
2001-02 Quarter 4
2002-03 Quarter 1
2002-03 Quarter 2
2002-03 Quarter 3
2002-03 Quarter 4
2003-04 Quarter 1
2003-04 Quarter 2
2003-04 Quarter 3
2003-04 Quarter 4
2004-05 Quarter 1
2004-05 Quarter 2
2004-05 Quarter 3
2004-05 Quarter 4
2005-06 Quarter 1
2005-06 Quarter 2
2005-06 Quarter 3
2005-06 Quarter 4
2006-07 Quarter 1
2006-07 Quarter 2
2006-07 Quarter 3
2006-07 Quarter 4
2007-08 Quarter 1
2007-08 Quarter 2
2007-08 Quarter 3
2007-08 Quarter 4
2008-09 Quarter 1
2008-09 Quarter 2
2008-09 Quarter 3
2008-09 Quarter 4
2009-10 Quarter 1
2009-10 Quarter 2
2009-10 Quarter 3
2009-10 Quarter 4
2010-11 Quarter 1
2010-11 Quarter 2
2010-11 Quarter 3
2010-11 Quarter 4
2011-12 Quarter 1
2011-12 Quarter 2
2011-12 Quarter 3
2011-12 Quarter 4
2012-13 Quarter 1
2012-13 Quarter 2
2012-13 Quarter 3
2012-13 Quarter 4
2013-14 Quarter 1
2013-14 Quarter 2
2013-14 Quarter 3
2013-14 Quarter 4
2014-15 Quarter 1
2014-15 Quarter 2
2014-15 Quarter 3
2014-15 Quarter 4
2015-16 Quarter 1
2015-16 Quarter 2
2015-16 Quarter 3
2015-16 Quarter 4
2016-17 Quarter 1
2016-17 Quarter 2
2016-17 Quarter 3
2016-17 Quarter 4 (p)
Franchised
Arriva Trains Wales
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6.5%
4.5%
3.6%
3.8%
6.4%
3.4%
3.3%
3.5%
3.9%
2.7%
4.3%
4.1%
4.9%
3.7%
4.6%
5.2%
6.9%
4.4%
4.4%
4.5%
4.6%
3.7%
2.4%
2.7%
2.7%
2.7%
2.4%
2.9%
2.6%
1.8%
1.7%
1.6%
2.4%
2.1%
1.7%
1.4%
3.9%
3.2%
2.0%
2.2%
2.3%
2.0%
1.9%
3.0%
2.7%
2.6%
1.6%
2.0%
3.7%
3.2%
2.4%
2.9%
2.8%
2.0%
2.3%
2.4%
3.5%
2.8%
2.1%
2.8%
4.3%
2.5%
c2c
3.0%
4.2%
3.7%
4.0%
3.1%
3.3%
2.4%
2.9%
2.8%
2.9%
4.0%
2.4%
2.6%
3.6%
5.2%
2.8%
4.8%
6.5%
5.1%
3.2%
4.2%
6.6%
4.7%
2.2%
5.6%
3.6%
3.9%
4.4%
2.8%
2.8%
2.1%
2.0%
1.9%
2.1%
3.3%
3.3%
2.2%
1.7%
1.7%
2.5%
2.4%
2.0%
2.1%
3.0%
2.4%
1.3%
1.6%
1.6%
1.2%
1.8%
0.9%
1.1%
1.1%
1.8%
4.1%
1.9%
1.2%
1.4%
1.2%
1.6%
0.9%
0.7%
0.8%
1.2%
1.9%
0.9%
1.3%
1.8%
1.4%
1.8%
1.0%
0.9%
1.0%
1.1%
1.4%
1.5%
1.6%
2.0%
2.9%
2.2%
Caledonian Sleeper
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7.7%
4.2%
10.1%
7.0%
4.1%
6.1%
7.3%
10.9%
5.7%
6.0%
10.0%
6.4%
4.2%
8.5%
5.9%
9.4%
8.1%
7.7%
15.0%
10.9%
6.7%
10.3%
9.5%
5.1%
Chiltern Railways
0.7%
1.1%
1.8%
1.1%
1.6%
1.9%
1.1%
0.9%
1.0%
1.4%
1.7%
0.8%
1.0%
1.2%
5.2%
2.9%
2.1%
1.3%
1.5%
2.2%
1.9%
2.0%
4.7%
1.8%
2.0%
1.8%
1.8%
2.0%
1.4%
2.0%
2.3%
1.7%
1.6%
4.4%
2.7%
1.8%
1.6%
1.9%
1.1%
2.8%
2.0%
1.6%
1.2%
1.3%
1.3%
1.3%
1.7%
1.3%
1.7%
1.2%
1.5%
1.8%
1.5%
1.2%
2.3%
2.4%
1.3%
2.2%
1.7%
1.4%
1.6%
1.3%
1.5%
1.3%
1.1%
1.1%
1.9%
2.3%
2.1%
1.0%
1.7%
1.5%
1.4%
1.3%
2.0%
0.9%
1.8%
2.4%
1.9%
1.2%
CrossCountry
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8.4%
10.7%
11.3%
6.7%
7.8%
7.5%
9.7%
5.6%
5.6%
8.8%
7.7%
6.7%
6.7%
7.6%
6.1%
5.6%
4.3%
5.1%
5.4%
4.1%
4.0%
4.5%
5.8%
5.2%
4.9%
3.4%
8.9%
5.0%
3.8%
3.8%
5.2%
4.1%
5.1%
4.9%
7.5%
4.7%
3.0%
4.1%
7.2%
6.4%
2.7%
4.8%
6.1%
4.3%
3.1%
3.9%
4.8%
3.8%
3.7%
3.6%
4.5%
4.1%
East Midlands Trains
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4.5%
5.4%
5.1%
3.2%
4.2%
4.6%
5.2%
2.4%
3.2%
3.8%
4.6%
4.4%
4.4%
5.1%
4.3%
3.9%
3.9%
2.9%
3.6%
2.3%
1.9%
2.1%
2.6%
2.4%
1.7%
1.7%
4.1%
1.9%
1.8%
1.8%
2.1%
2.0%
1.7%
1.8%
3.0%
3.0%
2.0%
3.1%
3.0%
2.1%
2.1%
1.6%
2.2%
2.3%
1.4%
2.6%
1.9%
2.1%
2.4%
2.3%
2.8%
2.1%
Govia Thameslink Railway
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3.7%
3.7%
3.8%
3.3%
2.9%
3.9%
3.4%
2.7%
2.4%
2.8%
3.4%
3.5%
2.5%
2.7%
3.0%
2.7%
2.4%
2.0%
3.2%
4.9%
2.0%
2.4%
4.2%
4.0%
2.0%
2.4%
6.0%
2.8%
2.2%
3.4%
3.3%
3.2%
2.9%
2.3%
3.8%
4.8%
2.6%
3.2%
6.3%
5.6%
3.5%
3.7%
5.5%
5.8%
4.5%
4.9%
6.4%
5.4%
9.3%
9.9%
11.0%
6.7%
Great Western Railway
2.2%
2.3%
3.0%
3.6%
3.5%
3.4%
3.2%
2.2%
1.9%
2.0%
3.3%
1.8%
2.5%
2.2%
8.8%
3.9%
4.0%
4.6%
4.6%
3.3%
2.9%
3.9%
7.0%
3.6%
4.3%
4.4%
4.1%
2.6%
2.8%
3.1%
3.6%
2.7%
3.0%
3.3%
3.9%
2.6%
2.7%
3.7%
4.4%
4.7%
4.0%
4.4%
5.1%
3.6%
2.2%
2.1%
2.4%
2.9%
1.6%
1.8%
2.9%
2.2%
2.2%
2.3%
3.9%
2.7%
2.4%
2.2%
2.6%
1.9%
2.2%
2.6%
4.8%
2.8%
2.2%
2.6%
4.3%
4.6%
2.4%
3.4%
3.7%
2.4%
2.7%
2.5%
2.7%
2.5%
2.8%
3.3%
3.6%
2.3%
Greater Anglia
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1.9%
2.5%
1.9%
1.8%
2.5%
2.6%
3.1%
2.1%
2.9%
2.6%
2.7%
3.0%
1.9%
2.0%
2.9%
2.7%
2.4%
1.5%
2.1%
2.6%
2.0%
1.8%
2.7%
2.2%
2.2%
2.3%
4.0%
2.0%
1.8%
3.0%
2.7%
2.8%
2.3%
1.8%
2.1%
2.8%
1.7%
2.3%
3.1%
2.4%
2.3%
3.1%
2.8%
2.4%
2.6%
2.9%
3.1%
2.7%
3.1%
3.0%
3.1%
3.1%
London Midland
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3.9%
4.7%
4.8%
3.7%
3.2%
4.0%
4.1%
2.8%
2.7%
4.1%
3.3%
3.8%
3.1%
3.0%
3.3%
3.5%
3.3%
3.6%
4.7%
5.2%
2.6%
2.6%
3.3%
2.7%
2.0%
1.8%
4.2%
3.7%
2.0%
2.0%
3.2%
2.6%
2.0%
3.5%
6.1%
5.0%
2.6%
2.8%
5.0%
3.5%
2.2%
2.8%
3.5%
2.7%
2.9%
2.9%
3.2%
2.5%
2.8%
2.4%
3.6%
2.9%
London Overground
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3.7%
7.0%
4.7%
4.4%
3.8%
5.5%
4.6%
2.9%
3.6%
4.1%
3.4%
3.5%
3.5%
4.1%
3.8%
2.5%
1.9%
1.8%
2.2%
2.6%
2.1%
2.3%
3.0%
3.0%
2.4%
2.2%
3.2%
1.7%
1.8%
2.0%
1.8%
2.1%
2.3%
1.3%
1.0%
1.7%
1.7%
1.7%
2.5%
1.4%
1.6%
1.9%
2.0%
1.9%
2.3%
2.0%
2.5%
1.8%
2.3%
2.1%
2.2%
2.8%
Merseyrail
2.9%
3.3%
3.4%
2.7%
3.9%
2.4%
3.1%
2.0%
2.8%
4.2%
5.4%
5.6%
5.9%
4.3%
7.5%
5.1%
3.8%
4.0%
4.9%
4.8%
2.7%
2.7%
4.0%
2.4%
2.4%
2.5%
3.7%
2.6%
2.8%
3.4%
2.7%
2.5%
4.3%
3.0%
3.7%
2.9%
2.3%
3.7%
3.6%
3.5%
2.4%
2.1%
2.7%
2.6%
2.2%
2.0%
3.3%
1.8%
1.9%
1.9%
2.0%
1.6%
1.7%
1.8%
3.1%
2.6%
1.6%
1.8%
2.4%
2.7%
2.1%
1.9%
2.7%
2.0%
1.7%
1.4%
2.3%
1.7%
1.4%
2.1%
2.3%
1.9%
1.5%
1.8%
2.4%
2.0%
1.6%
1.8%
2.1%
1.5%
Northern
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1.6%
1.7%
2.8%
2.0%
1.6%
1.7%
3.8%
2.0%
1.7%
1.7%
2.0%
1.5%
1.5%
2.0%
2.4%
2.1%
1.5%
2.0%
2.4%
1.6%
1.4%
1.9%
2.4%
1.4%
1.5%
1.5%
2.5%
1.8%
1.8%
1.7%
2.2%
2.1%
ScotRail
1.6%
1.6%
1.5%
1.2%
1.0%
1.7%
3.3%
1.7%
1.3%
1.4%
2.9%
2.5%
2.5%
1.7%
4.7%
3.6%
2.7%
3.1%
3.5%
4.5%
2.4%
5.8%
3.5%
2.5%
2.0%
1.9%
2.0%
1.7%
2.1%
2.4%
2.3%
3.1%
1.8%
1.9%
2.9%
2.0%
2.0%
1.7%
3.0%
2.7%
2.1%
1.7%
2.2%
2.7%
1.4%
2.0%
2.6%
2.2%
1.7%
1.4%
3.5%
3.0%
1.3%
1.2%
5.4%
2.8%
2.6%
2.2%
4.0%
2.0%
1.6%
1.3%
1.5%
1.5%
1.8%
2.1%
2.8%
1.6%
1.4%
2.3%
2.7%
3.3%
1.8%
2.1%
3.1%
2.4%
2.3%
2.5%
3.1%
2.1%
South West Trains
1.4%
1.2%
2.4%
1.0%
1.9%
2.3%
2.6%
1.5%
2.2%
2.4%
5.8%
2.6%
2.1%
3.3%
9.8%
4.0%
3.0%
3.6%
3.9%
3.6%
3.7%
3.6%
5.5%
4.2%
3.3%
4.2%
4.3%
4.8%
3.3%
3.2%
3.0%
2.3%
2.3%
2.3%
3.2%
2.1%
1.7%
2.4%
3.1%
2.5%
1.6%
1.7%
2.3%
1.6%
2.2%
1.7%
1.7%
3.2%
1.3%
1.2%
3.2%
2.5%
1.1%
1.1%
2.3%
1.8%
2.2%
1.6%
2.3%
2.0%
1.7%
1.5%
3.0%
2.9%
1.4%
1.8%
4.0%
4.0%
2.3%
2.8%
3.3%
2.3%
2.4%
2.8%
2.8%
3.0%
3.7%
3.3%
3.9%
3.3%
Southeastern
1.4%
2.2%
4.2%
2.7%
2.1%
1.9%
3.3%
1.8%
1.7%
1.4%
3.5%
2.9%
3.0%
2.7%
9.2%
4.7%
2.3%
2.8%
4.7%
2.4%
2.5%
2.8%
4.3%
3.5%
2.8%
3.4%
3.3%
3.1%
2.2%
3.0%
2.7%
3.0%
2.2%
2.5%
3.0%
2.0%
1.9%
1.7%
2.6%
2.8%
2.3%
1.6%
2.3%
1.8%
1.9%
1.9%
2.4%
4.2%
1.6%
1.7%
4.8%
4.6%
2.3%
2.2%
6.2%
2.4%
1.9%
2.6%
2.6%
2.5%
2.3%
1.6%
2.6%
3.3%
1.8%
1.9%
5.1%
4.5%
2.5%
2.7%
3.3%
2.5%
3.1%
3.3%
3.8%
4.1%
3.6%
3.7%
4.2%
4.7%
TfL Rail
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1.6%
2.2%
4.3%
2.5%
2.3%
2.9%
3.1%
2.7%
2.0%
1.3%
2.6%
3.2%
1.4%
2.3%
3.3%
3.7%
2.9%
4.2%
2.4%
2.4%
3.7%
1.7%
1.9%
3.4%
3.9%
2.2%
2.5%
2.1%
TransPennine Express
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3.3%
2.3%
6.6%
4.9%
3.3%
4.4%
8.7%
3.7%
2.8%
3.4%
3.5%
3.3%
3.1%
3.7%
4.9%
5.3%
3.1%
7.1%
6.5%
4.0%
4.3%
5.7%
6.5%
3.8%
4.6%
4.9%
11.0%
6.2%
5.1%
4.1%
5.7%
5.1%
Virgin Trains East Coast
5.4%
6.8%
6.2%
6.0%
7.5%
6.4%
7.1%
4.8%
5.8%
4.8%
6.5%
3.9%
6.3%
11.1%
26.4%
11.8%
9.5%
9.9%
11.5%
12.4%
8.7%
9.5%
15.6%
8.7%
6.9%
11.4%
8.4%
8.1%
7.3%
8.0%
9.1%
7.5%
5.7%
7.4%
7.4%
4.7%
5.2%
7.6%
7.8%
7.3%
8.1%
8.8%
5.5%
7.3%
5.0%
6.0%
5.0%
5.0%
3.4%
5.0%
7.1%
5.7%
4.4%
5.7%
9.9%
8.1%
5.6%
6.1%
5.6%
4.9%
5.6%
4.5%
8.2%
8.7%
4.2%
5.4%
7.6%
6.2%
2.6%
3.9%
5.8%
2.6%
3.4%
5.7%
7.2%
5.8%
6.5%
8.4%
6.8%
5.9%
Virgin Trains West Coast
6.2%
6.1%
9.4%
5.7%
7.4%
6.5%
10.4%
7.3%
6.2%
5.6%
7.3%
6.0%
5.7%
8.2%
46.5%
20.6%
13.6%
10.0%
12.9%
9.5%
8.3%
11.1%
11.5%
8.5%
8.6%
18.0%
10.5%
7.6%
10.5%
13.8%
13.1%
9.5%
6.7%
6.0%
6.1%
3.4%
4.1%
4.6%
5.4%
6.4%
4.6%
4.6%
5.1%
6.3%
7.4%
7.2%
7.3%
9.5%
5.9%
4.1%
7.3%
6.9%
3.2%
2.6%
9.5%
4.3%
4.0%
4.3%
5.7%
4.0%
3.5%
4.3%
5.4%
7.0%
3.9%
4.0%
6.5%
5.2%
3.7%
4.6%
6.1%
5.5%
4.3%
3.7%
6.3%
4.4%
3.3%
3.5%
4.5%
4.2%
Non-Franchised
Grand Central
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
22.6%
12.8%
22.8%
11.0%
9.7%
4.5%
7.0%
6.9%
9.6%
6.4%
8.3%
6.6%
12.8%
9.0%
7.6%
7.0%
8.4%
5.9%
6.1%
5.2%
8.5%
10.8%
6.7%
7.8%
9.2%
6.5%
4.3%
4.7%
4.2%
2.7%
2.9%
4.2%
6.2%
4.9%
5.0%
6.6%
4.7%
6.3%
Heathrow Express
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
1.1%
1.6%
1.8%
1.3%
1.3%
2.1%
1.3%
2.8%
0.9%
1.5%
1.4%
1.5%
1.2%
1.9%
1.5%
1.2%
2.2%
1.9%
1.0%
0.6%
1.3%
2.6%
0.7%
0.9%
0.9%
0.8%
1.4%
0.6%
1.9%
1.1%
0.9%
0.9%
0.6%
1.2%
1.1%
1.1%
2.9%
1.8%
1.1%
1.5%
1.4%
0.7%
1.2%
1.3%
2.7%
1.3%
1.5%
1.3%
3.2%
1.8%
2.6%
1.9%
1.2%
1.6%
Hull Trains
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
3.8%
6.4%
5.3%
10.1%
5.5%
12.8%
10.0%
6.7%
6.6%
4.4%
7.0%
9.3%
17.7%
9.8%
7.1%
6.6%
4.7%
8.2%
13.3%
8.1%
6.6%
9.5%
4.6%
8.0%
9.0%
4.7%
8.9%
9.7%
3.5%
7.9%
9.8%
7.7%
2.9%
6.1%
5.2%
4.8%
3.7%
5.8%
7.0%
6.1%
6.0%
7.3%
8.1%
8.8%
CaSL MAA by train operating company
Operator type
Train operating company name
1997-98 Quarter 1
1997-98 Quarter 2
1997-98 Quarter 3
1997-98 Quarter 4
1998-99 Quarter 1
1998-99 Quarter 2
1998-99 Quarter 3
1998-99 Quarter 4
1999-00 Quarter 1
1999-00 Quarter 2
1999-00 Quarter 3
1999-00 Quarter 4
2000-01 Quarter 1
2000-01 Quarter 2
2000-01 Quarter 3
2000-01 Quarter 4
2001-02 Quarter 1
2001-02 Quarter 2
2001-02 Quarter 3
2001-02 Quarter 4
2002-03 Quarter 1
2002-03 Quarter 2
2002-03 Quarter 3
2002-03 Quarter 4
2003-04 Quarter 1
2003-04 Quarter 2
2003-04 Quarter 3
2003-04 Quarter 4
2004-05 Quarter 1
2004-05 Quarter 2
2004-05 Quarter 3
2004-05 Quarter 4
2005-06 Quarter 1
2005-06 Quarter 2
2005-06 Quarter 3
2005-06 Quarter 4
2006-07 Quarter 1
2006-07 Quarter 2
2006-07 Quarter 3
2006-07 Quarter 4
2007-08 Quarter 1
2007-08 Quarter 2
2007-08 Quarter 3
2007-08 Quarter 4
2008-09 Quarter 1
2008-09 Quarter 2
2008-09 Quarter 3
2008-09 Quarter 4
2009-10 Quarter 1
2009-10 Quarter 2
2009-10 Quarter 3
2009-10 Quarter 4
2010-11 Quarter 1
2010-11 Quarter 2
2010-11 Quarter 3
2010-11 Quarter 4
2011-12 Quarter 1
2011-12 Quarter 2
2011-12 Quarter 3
2011-12 Quarter 4
2012-13 Quarter 1
2012-13 Quarter 2
2012-13 Quarter 3
2012-13 Quarter 4
2013-14 Quarter 1
2013-14 Quarter 2
2013-14 Quarter 3
2013-14 Quarter 4
2014-15 Quarter 1
2014-15 Quarter 2
2014-15 Quarter 3
2014-15 Quarter 4
2015-16 Quarter 1
2015-16 Quarter 2
2015-16 Quarter 3
2015-16 Quarter 4
2016-17 Quarter 1
2016-17 Quarter 2
2016-17 Quarter 3
2016-17 Quarter 4 (p)
Franchised
Arriva Trains Wales
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
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:
:
:
:
:
4.5%
4.6%
4.3%
4.2%
4.1%
3.5%
3.4%
3.6%
3.8%
4.0%
4.2%
4.3%
4.6%
5.1%
5.3%
5.2%
5.0%
4.5%
4.3%
3.8%
3.3%
2.9%
2.6%
2.6%
2.7%
2.6%
2.4%
2.2%
1.9%
1.9%
1.9%
1.9%
1.9%
2.3%
2.5%
2.6%
2.8%
2.4%
2.1%
2.1%
2.3%
2.4%
2.6%
2.5%
2.2%
2.5%
2.6%
2.8%
3.1%
2.8%
2.6%
2.5%
2.4%
2.5%
2.7%
2.7%
2.8%
3.0%
2.9%
c2c
:
:
:
3.7%
3.7%
3.5%
3.2%
2.9%
2.9%
2.7%
3.2%
3.0%
3.0%
3.2%
3.5%
3.5%
4.1%
4.7%
4.7%
4.8%
4.7%
4.8%
4.7%
4.4%
4.8%
4.0%
3.8%
4.4%
3.7%
3.5%
3.0%
2.4%
2.2%
2.0%
2.3%
2.6%
2.7%
2.6%
2.2%
2.0%
2.1%
2.2%
2.3%
2.4%
2.4%
2.2%
2.0%
1.7%
1.4%
1.5%
1.4%
1.3%
1.2%
1.3%
2.0%
2.2%
2.3%
2.2%
1.4%
1.3%
1.3%
1.1%
1.0%
0.9%
1.2%
1.2%
1.3%
1.5%
1.3%
1.6%
1.5%
1.3%
1.2%
1.0%
1.1%
1.3%
1.4%
1.6%
2.0%
2.2%
Caledonian Sleeper
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
7.2%
6.3%
6.8%
6.1%
7.1%
7.5%
7.4%
8.1%
7.0%
6.6%
7.3%
6.3%
7.0%
8.0%
7.8%
10.0%
10.4%
10.0%
10.7%
9.3%
7.9%
Chiltern Railways
:
:
:
1.2%
1.4%
1.6%
1.4%
1.4%
1.2%
1.1%
1.3%
1.2%
1.2%
1.2%
2.1%
2.6%
2.9%
2.9%
2.0%
1.8%
1.7%
1.9%
2.7%
2.6%
2.6%
2.6%
1.9%
1.9%
1.7%
1.8%
1.9%
1.8%
1.9%
2.4%
2.5%
2.6%
2.6%
2.0%
1.6%
1.8%
1.9%
1.9%
1.9%
1.5%
1.4%
1.3%
1.4%
1.4%
1.5%
1.5%
1.4%
1.5%
1.5%
1.5%
1.7%
1.8%
1.8%
2.1%
1.9%
1.7%
1.7%
1.5%
1.4%
1.4%
1.3%
1.2%
1.3%
1.6%
1.8%
1.8%
1.8%
1.6%
1.4%
1.5%
1.5%
1.4%
1.5%
1.8%
1.8%
1.8%

Franchised
CrossCountry
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
9.4%
9.2%
8.4%
8.0%
7.7%
7.1%
7.4%
6.9%
7.2%
7.5%
7.2%
6.8%
6.5%
5.9%
5.3%
5.1%
4.7%
4.6%
4.5%
4.6%
4.9%
5.1%
4.8%
5.6%
5.5%
5.2%
5.3%
4.4%
4.2%
4.5%
4.8%
5.4%
5.5%
5.0%
4.8%
4.7%
5.2%
5.1%
5.3%
5.0%
4.5%
4.5%
4.3%
4.0%
3.9%
4.0%
3.9%
3.9%
4.0%
East Midlands Trains
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
4.6%
4.5%
4.3%
4.3%
4.1%
3.9%
3.7%
3.5%
4.0%
4.3%
4.6%
4.6%
4.4%
4.3%
3.7%
3.6%
3.1%
2.7%
2.5%
2.2%
2.3%
2.2%
2.1%
2.5%
2.4%
2.4%
2.4%
1.9%
2.0%
1.9%
1.9%
2.1%
2.4%
2.4%
2.8%
2.8%
2.6%
2.6%
2.2%
2.0%
2.0%
1.9%
2.1%
2.0%
2.0%
2.2%
2.2%
2.4%
2.4%
Govia Thameslink Railway
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
3.6%
3.4%
3.5%
3.4%
3.2%
3.1%
2.8%
2.8%
3.0%
3.0%
3.0%
2.9%
2.7%
2.7%
2.5%
2.6%
3.1%
3.0%
3.1%
3.3%
3.2%
3.1%
3.1%
3.6%
3.3%
3.3%
3.6%
2.9%
3.0%
3.2%
2.9%
3.0%
3.4%
3.4%
3.6%
4.2%
4.4%
4.6%
4.8%
4.6%
4.6%
4.8%
5.2%
5.4%
5.3%
6.5%
7.7%
8.8%
9.2%
Great Western Railway
:
:
:
2.8%
3.1%
3.4%
3.4%
3.1%
2.7%
2.3%
2.3%
2.2%
2.4%
2.4%
3.8%
4.3%
4.7%
5.3%
4.3%
4.1%
3.8%
3.7%
4.3%
4.3%
4.7%
4.8%
4.1%
3.8%
3.5%
3.2%
3.0%
3.1%
3.1%
3.1%
3.2%
3.2%
3.1%
3.2%
3.3%
3.9%
4.2%
4.4%
4.6%
4.3%
3.8%
3.2%
2.6%
2.4%
2.2%
2.2%
2.3%
2.1%
2.3%
2.4%
2.6%
2.8%
2.8%
2.8%
2.5%
2.3%
2.2%
2.3%
2.9%
3.1%
3.1%
3.1%
3.0%
3.4%
3.5%
3.6%
3.5%
3.0%
3.0%
2.8%
2.6%
2.6%
2.6%
2.9%
3.1%
3.0%
Greater Anglia
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
2.0%
2.2%
2.2%
2.5%
2.6%
2.6%
2.7%
2.6%
2.8%
2.5%
2.4%
2.4%
2.4%
2.5%
2.3%
2.1%
2.1%
2.0%
2.1%
2.3%
2.2%
2.2%
2.4%
2.6%
2.6%
2.5%
2.7%
2.4%
2.6%
2.7%
2.4%
2.2%
2.2%
2.1%
2.2%
2.5%
2.4%
2.6%
2.7%
2.7%
2.6%
2.7%
2.7%
2.8%
2.8%
3.0%
3.0%
3.0%
3.1%
London Midland
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
4.3%
4.1%
3.9%
3.8%
3.5%
3.4%
3.4%
3.2%
3.5%
3.6%
3.3%
3.3%
3.2%
3.2%
3.4%
3.7%
4.1%
4.0%
3.7%
3.4%
2.8%
2.6%
2.4%
2.6%
2.9%
2.9%
2.9%
2.7%
2.4%
2.4%
2.8%
3.5%
4.1%
4.3%
4.1%
3.8%
3.5%
3.4%
3.4%
3.0%
2.8%
3.0%
3.0%
2.9%
2.9%
2.9%
2.7%
2.8%
2.9%
London Overground
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
5.0%
5.0%
4.6%
4.6%
4.2%
4.2%
3.8%
3.5%
3.7%
3.7%
3.7%
3.7%
3.5%
3.1%
2.5%
2.1%
2.1%
2.2%
2.3%
2.5%
2.6%
2.6%
2.5%
2.6%
2.4%
2.2%
2.1%
1.8%
1.9%
2.1%
1.9%
1.7%
1.6%
1.4%
1.5%
1.9%
1.8%
1.8%
1.8%
1.7%
1.8%
2.0%
2.0%
2.2%
2.2%
2.2%
2.2%
2.1%
2.3%
Merseyrail
:
:
:
3.1%
3.3%
3.1%
3.0%
2.8%
2.6%
3.0%
3.6%
4.5%
5.3%
5.3%
5.8%
5.7%
5.2%
5.1%
4.5%
4.4%
4.1%
3.8%
3.5%
2.9%
2.9%
2.8%
2.7%
2.8%
2.9%
3.1%
2.9%
2.9%
3.2%
3.1%
3.4%
3.5%
3.0%
3.1%
3.1%
3.3%
3.3%
2.9%
2.7%
2.4%
2.4%
2.4%
2.5%
2.3%
2.3%
2.2%
1.9%
1.8%
1.8%
1.8%
2.0%
2.3%
2.2%
2.3%
2.1%
2.1%
2.2%
2.3%
2.4%
2.2%
2.1%
2.0%
1.8%
1.8%
1.7%
1.9%
1.9%
1.9%
1.9%
1.9%
1.9%
1.9%
1.9%
1.9%
1.9%
1.7%
Northern
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
2.0%
2.0%
2.0%
2.3%
2.2%
2.3%
2.3%
1.9%
1.7%
1.7%
1.8%
1.8%
2.0%
2.0%
2.0%
2.0%
1.9%
1.8%
1.8%
1.8%
1.8%
1.8%
1.7%
1.7%
1.8%
1.9%
1.9%
1.8%
1.9%
ScotRail
:
:
:
1.5%
1.3%
1.4%
1.8%
1.9%
2.0%
1.9%
1.8%
2.0%
2.3%
2.4%
2.9%
3.1%
3.2%
3.5%
3.2%
3.4%
3.3%
4.1%
4.1%
3.6%
3.4%
2.4%
2.1%
1.9%
1.9%
2.1%
2.1%
2.5%
2.4%
2.3%
2.4%
2.2%
2.2%
2.2%
2.2%
2.3%
2.3%
2.3%
2.2%
2.2%
2.0%
2.1%
2.2%
2.0%
2.1%
2.0%
2.2%
2.4%
2.3%
2.3%
2.7%
2.7%
3.0%
3.2%
2.9%
2.7%
2.4%
2.2%
1.6%
1.5%
1.5%
1.7%
2.0%
2.1%
2.0%
2.0%
2.0%
2.4%
2.5%
2.5%
2.6%
2.4%
2.5%
2.6%
2.6%
2.5%
South West Trains
:
:
:
1.5%
1.6%
1.9%
1.9%
2.1%
2.1%
2.2%
3.0%
3.2%
3.2%
3.4%
4.4%
4.8%
5.0%
5.1%
3.6%
3.5%
3.7%
3.7%
4.1%
4.2%
4.2%
4.3%
4.0%
4.2%
4.1%
3.9%
3.5%
2.9%
2.7%
2.5%
2.5%
2.5%
2.3%
2.3%
2.3%
2.4%
2.4%
2.2%
2.0%
1.8%
2.0%
2.0%
1.8%
2.2%
2.0%
1.8%
2.2%
2.0%
2.0%
2.0%
1.7%
1.6%
1.8%
2.0%
2.0%
2.0%
1.9%
1.9%
2.1%
2.3%
2.2%
2.3%
2.5%
2.8%
3.0%
3.2%
3.1%
2.7%
2.7%
2.7%
2.6%
2.8%
3.1%
3.2%
3.5%
3.6%
Southeastern
:
:
:
2.6%
2.8%
2.7%
2.5%
2.3%
2.2%
2.0%
2.1%
2.4%
2.7%
3.0%
4.5%
4.9%
4.7%
4.7%
3.6%
3.0%
3.1%
3.1%
3.0%
3.2%
3.3%
3.5%
3.2%
3.2%
3.0%
2.9%
2.7%
2.7%
2.7%
2.6%
2.7%
2.4%
2.4%
2.1%
2.0%
2.2%
2.3%
2.3%
2.2%
2.0%
1.9%
2.0%
2.0%
2.6%
2.5%
2.4%
3.0%
3.2%
3.3%
3.4%
3.8%
3.3%
3.1%
3.2%
2.4%
2.4%
2.5%
2.3%
2.2%
2.4%
2.3%
2.4%
3.0%
3.3%
3.5%
3.7%
3.2%
2.8%
2.9%
3.1%
3.2%
3.6%
3.7%
3.8%
3.9%
4.0%
TfL Rail
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
2.6%
2.8%
3.0%
2.7%
2.7%
2.7%
2.2%
2.1%
2.3%
2.1%
2.4%
2.5%
2.6%
3.0%
3.5%
3.3%
3.0%
3.2%
2.5%
2.4%
2.6%
2.7%
2.8%
3.0%
2.7%
TransPennine Express
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
4.3%
4.3%
4.8%
5.3%
5.1%
4.9%
4.7%
3.4%
3.2%
3.3%
3.4%
3.7%
4.2%
4.2%
5.0%
5.4%
5.1%
5.5%
5.1%
5.2%
5.1%
5.2%
4.9%
6.1%
6.7%
6.8%
6.6%
5.3%
5.0%
Virgin Trains East Coast
:
:
:
6.1%
6.6%
6.5%
6.8%
6.5%
6.1%
5.6%
5.5%
5.2%
5.4%
7.1%
11.4%
13.3%
14.2%
13.9%
10.7%
10.8%
10.6%
10.5%
11.6%
10.6%
10.1%
10.6%
8.8%
8.7%
8.8%
8.0%
8.1%
8.0%
7.6%
7.4%
7.0%
6.3%
6.2%
6.2%
6.4%
7.0%
7.7%
8.0%
7.4%
7.4%
6.6%
5.9%
5.8%
5.2%
4.9%
4.6%
5.1%
5.3%
5.5%
5.7%
6.4%
7.0%
7.3%
7.3%
6.3%
5.5%
5.5%
5.1%
5.8%
6.7%
6.4%
6.6%
6.4%
5.8%
5.4%
5.1%
4.6%
3.7%
3.9%
4.4%
4.7%
5.5%
6.3%
7.0%
6.9%
6.9%
Virgin Trains West Coast
:
:
:
6.9%
7.2%
7.3%
7.5%
7.9%
7.6%
7.3%
6.6%
6.3%
6.2%
6.8%
15.1%
18.9%
21.1%
21.5%
14.1%
11.5%
10.2%
10.5%
10.1%
9.9%
9.9%
11.7%
11.4%
11.2%
11.7%
10.6%
11.3%
11.7%
10.6%
8.8%
7.1%
5.6%
4.9%
4.6%
4.4%
5.1%
5.3%
5.3%
5.2%
5.2%
5.9%
6.5%
7.1%
8.0%
7.5%
6.6%
6.7%
6.0%
5.4%
5.0%
5.6%
4.9%
5.1%
5.5%
4.6%
4.5%
4.4%
4.4%
4.3%
5.0%
5.2%
5.1%
5.3%
4.9%
4.8%
5.0%
4.9%
5.0%
5.1%
4.9%
4.9%
4.7%
4.4%
4.4%
3.9%
3.9%
Non-Franchised
Grand Central
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
16.0%
14.2%
12.1%
8.1%
7.0%
7.2%
7.5%
7.9%
7.6%
8.8%
9.2%
8.9%
9.0%
8.0%
7.2%
6.8%
6.4%
6.4%
7.7%
7.8%
8.5%
8.6%
7.5%
6.9%
6.1%
4.9%
4.0%
3.6%
3.5%
4.0%
4.5%
5.1%
5.7%
5.3%
5.7%
Heathrow Express
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
1.5%
1.5%
1.6%
1.5%
1.9%
1.8%
1.6%
1.7%
1.3%
1.4%
1.5%
1.5%
1.5%
1.7%
1.7%
1.6%
1.4%
1.2%
1.4%
1.3%
1.4%
1.3%
0.8%
1.0%
1.0%
1.2%
1.3%
1.1%
1.2%
0.9%
0.9%
0.9%
1.0%
1.6%
1.7%
1.7%
1.8%
1.5%
1.2%
1.2%
1.1%
1.5%
1.6%
1.7%
1.7%
1.8%
1.9%
2.2%
2.4%
1.9%
1.8%
Hull Trains
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
:
6.5%
6.9%
8.6%
9.7%
8.8%
9.1%
6.9%
6.2%
6.8%
9.6%
11.0%
11.0%
10.3%
7.1%
6.7%
8.1%
8.5%
9.0%
9.3%
7.2%
7.2%
7.8%
6.6%
7.6%
8.0%
6.7%
7.5%
7.7%
7.2%
7.1%
6.6%
5.5%
4.8%
5.0%
4.9%
5.3%
5.7%
6.2%
6.6%
6.9%
7.6%
Source:
Network Rail
Symbols:
(:) Data not available
(r)  Data revised
(p) Data are provisional
(b) Break in time series
Revisions
For the latest information on data revisions, please see the revisions log: http://orr.gov.uk/statistics/code-of-practice/revisions-log
Notes:
¹ A train is considered to have failed CaSL if it is cancelled (either in part or in full) and/or arrives at its final destination late by more than 30 minutes. Trains that fail CaSL also fail PPM. A lower score is better. The moving annual average (MAA) reflects the proportion of trains that failed CaSL in the past 12 months.
On 1 April 2016, services between Manchester Airport and Blackpool North/Barrow-in-Furness and between Oxenholme and Windermere were transferred from TransPennine Express (TPE) to Northern. The historic data for TPE have been remapped to allow like for like comparisons to be made for these TOCs.
The data provided in these tables show the railway as it exists today. That is, historical data are shown for the existing TOCs as far back as data are available. For some TOCs data are available as far back as 1997-98. For Greater Anglia and London Overground, the figures before 2010-11 reflect these TOCs as they existed before some services were moved from the former to the latter on 31 May 2015. These figures are not, therefore, directly comparable with the figures for 2010-11 onwards. Furthermore, it should also be noted that the service provided by many operators has changed substantially. For example, Virgin Trains West Coast planned to run 85% more trains in 2015-16 than they did in 1997-98. A time-series for trains planned, PPM and CaSL is
available on the ORR Website that shows the performance of the TOCs that existed at the time.

For existing TOCs, disaggregated CaSL data at the sub operator level are available on the Data Portal.
More details on methodology can be found in the quality report relating to this dataset: http://orr.gov.uk/statistics/published-stats/statistical-releases
 
This dataset is used in the passenger and freight rail performance statistical release. To view or download the statistical release: