This page provides access to frequently asked questions and links to other helpful websites.
Frequently Asked Questions
Who is the Office of Rail and Road? Top
The Office of Rail and Road (ORR) is the independent safety and economic regulator for Britain's railways. ORR’s website has more information on it’s functions and duties.
What data does the National Rail Trends (NRT) Portal hold? Top
The NRT Portal holds statistics on freight rail usage, passenger and freight rail performance, passenger rail service satisfaction, passenger rail usage, rail finance, rail infrastructure, assets and environmental, regional rail usage, TOC key statistics, safety and health key statistics, Network Rail Outputs and Indicators - key statistics.
How often is the data updated? Top
The data on the NRT Portal always shows the most up-to-date information available. ORR’s publication timetable provides the release dates for National Rail Trends publications.
What are the benefits of registering for the portal? Top
Registering for the NRT Portal is optional and free. By registering you will benefit from:
- MyAccount.Manage your own account - change your password, manage your email alerts, manage and retrieve your own reports.
- Newsletter. Keep up-to-date with the latest data releases and site developments.
Where can I find information about the methodology and source of the data? Top
To view all explanatory information, methodology, caveats and source information, click the ‘Notes and source’ link above all reports.
How can I export the data to Microsoft Excel? Top
All charts and tables can be exported to Microsoft Excel. This can be done by clicking the Microsoft Excel icon that appears underneath all outputs.
How can I save reports for use later? Top
Registered users can save all charts and tables in their MyReports area. This can be done by clicking the save icon (floppy disk) that appears underneath all outputs. To retrieve saved reports, log into the NRT Portal and click on the MyReports link at the top of the homepage. Scroll down the page until you find the appropriate saved report, and click view.
How can I unsubscribe from the Office of Rail and Road’s newsletter? Top
ORR send all registered users a newsletter. If you would prefer not to receive this newsletter log into the NRT Portal and click on the MyAccount link at the top of the homepage. Click the edit tab, followed by the personal information tab. Tick the unsubscribe box and click save.
What do I do if I forget my password? Top
If you forget your password, you can send ORR your email address via the forgotten password page. Once you have submitted your email address, you will be sent a new password. If you can no longer receive emails at the address you registered with, please email ORR with your name, organisation, previous and new email address. We will respond to you within one working day (in practice, we aim to reply within three working hours).
Where do I find a glossary of terms and acronyms? Top
What will the Office of Rail and Road do with my personal details if I register? Top
The ORR will not pass your details onto any other organisation. Your personal details will be used by ORR to send newsletters and track usage (with Google Analytics). You can unsubscribe from ORR’s newsletter at any time.
How can I search for reports / data? Top
You can search for reports or data by using keywords. For example, if you want to search for data about ‘National Rail Enquiry Services’, you can type either ‘enquiry’ or ‘enq’ into the search toolbar, and you will see a list of all reports matching your search term.
The links below provide access to other websites and resources that maybe helpful. Please email us the details of any useful websites not listed below.
The ORR is not responsible for the content of external sites. Top