Help

This page provides access to frequently asked questions and links to other helpful websites.

Frequently Asked Questions

Who is the Office of Rail Regulation?

What data does the National Rail Trends Portal hold?

How often is the data updated?

What are the benefits of registering for the portal?

How can I create my own reports?

Where can I find information about the methodology and source of the data?

How can I export the data to Microsoft Excel?

How can I save reports for use later?

How can I unsubscribe from the Office of Rail Regulation’s newsletter?

What do I do if I forget my password?

Where do I find a glossary of terms and acronyms?

What will the Office of Rail Regulation do with my personal details if I register?

How can I search for reports / data?

Who is the Office of Rail Regulation? Top

The Office of Rail Regulation (ORR) is the independent safety and economic regulator for Britain's railways. ORR’s website has more information on it’s functions and duties.

What data does the National Rail Trends (NRT) Portal hold? Top

The NRT Portal holds statistics on rail performance, rail usage, safety, network capability, assets, and finance.

How often is the data updated? Top

The data on the NRT Portal always shows the most up-to-date information available. ORR’s publication timetable provides the release dates for National Rail Trends publications.

What are the benefits of registering for the portal? Top

Registering for the NRT Portal is optional and free. By registering you will benefit from:

• Bespoke reports.Take full advantage of the functionality in the advanced query facility. Regular users will benefit from being able to save their own queries for later re-use.
• MyAccount.Manage your own account - change your password, manage your email alerts, manage and retrieve your own reports.
• Newsletter. Keep up-to-date with the latest data releases and site developments.

Register now to create your own reports.

How can I create my own reports? Top

Registered users can create their own statistical reports. Once you are registered, you can use ORR’s report wizard to browse for an indicator (statistical measures), specify your own date range and choose the operators or location you would like to see.

Where can I find information about the methodology and source of the data? Top

To view all explanatory information, methodology, caveats and source information, click the ‘Notes and source’ link above all reports.

How can I export the data to Microsoft Excel? Top

All charts and tables can be exported to Microsoft Excel. This can be done by clicking the Microsoft Excel icon that appears underneath all outputs.

How can I save reports for use later? Top

Registered users can save all charts and tables in their MyReports area. This can be done by clicking the save icon (floppy disk) that appears underneath all outputs. To retrieve saved reports, log into the NRT Portal and click on the MyReports link at the top of the homepage. Scroll down the page until you find the appropriate saved report, and click view.

How can I unsubscribe from the Office of Rail Regulation’s newsletter? Top

ORR send all registered users a newsletter. If you would prefer not to receive this newsletter log into the NRT Portal and click on the MyAccount link at the top of the homepage. Click the edit tab, followed by the personal information tab. Tick the unsubscribe box and click save.

What do I do if I forget my password? Top

If you forget your password, you can send ORR your email address via the forgotten password page. Once you have submitted your email address, you will be sent a new password. If you can no longer receive emails at the address you registered with, please email ORR with your name, organisation, previous and new email address. We will respond to you within one working day (in practice, we aim to reply within three working hours).

Where do I find a glossary of terms and acronyms? Top

ORR’s glossary of rail-specific terms is a useful resource for technical terms and acronyms.

What will the Office of Rail Regulation do with my personal details if I register? Top 

The ORR will not pass your details onto any other organisation. Your personal details will be used by ORR to send newsletters and track usage (with Google Analytics). You can unsubscribe from ORR’s newsletter at any time.

How can I search for reports / data? Top

You can search for reports or data by using keywords. For example, if you want to search for data about ‘National Rail Enquiry Services’, you can type either ‘enquiry’ or ‘enq’ into the search toolbar, and you will see a list of all reports / indicators matching your search term.

Links Top

The links below provide access to other websites and resources that maybe helpful. Please email us the details of any useful websites not listed below.

Glossary of rail-specific terms (Office of Rail Regulation)

Transport statistics (Department for Transport)

Maps of the National Rail Network (National Rail Enquiry Services)

Network Rail’s Annual Return (Network Rail)

National Passenger Survey Reportal (Passenger Focus)

Safety Performance Reports (Railway Safety and Standards Board)

TOC level Government Support (Office of Rail Regulation)

The ORR is not responsible for the content of external sites. Top