Welcome to the June edition of the National Rail Trends (NRT) Portal newsletter.
We promised to keep you updated about the improvements we are making. As suggested by several NRT Portal users, we have created a new page for official statistics; providing a quick and accessible route for accessing key data.
NRT Portal user group
The NRT Portal user group was set up to provide users with a forum to discuss improving the functionality of the NRT Portal and help ORR engage with its users. The next NRT Portal user group meeting takes place on 12 September 2012, from 12 – 2pm. This is an opportunity for you to get your views across on how we can make further improvements and hear directly from us on what we have done so far. We will be presenting our ideas on making the NRT Portal more user-friendly and easier to navigate, and some thoughts we have on improving the Report Wizard.
If you would like to attend, please email us at: email@example.com and someone from the team will contact you.
Key trends this month
- Freight lifted: After a drop in 2009-10 and 2010-11, total freight lifted in 2011-12 has recovered to similar levels as before. 101.7 million tonnes were lifted in 2011-12 which was an increase of 13.1% on 2010-11. Total quarterly freight lifted in 2011-12 Q4 was 26.6 million tonnes. This is an increase of 5.2% compared to 2010-11 Q4 and is the highest Q4 figure since 2006-07.
- Freight moved: The total amount of freight moved in 2011-12 increased by 9.5% compared to 2010-11. This is the highest amount of total freight moved since 2007-08. In 2011-12 Q4 the total amount of freight moved increased by 1.6% compared to the same quarter in the previous year. This is the highest amount of total freight moved since 2007-08 Q1.
- NRT Monitor key statistics:
- The passenger disruption index moving annual average (MAA) was 0.54 at the end of Q4; this is better than the end of year target of 0.83.
- The PPM MAA reached 91.6% for all train operators by the end of Q4.
- At the end of Q4 London and South East had a CaSL (MAA) of 2.4%, and is currently missing the regulatory target. Both Long distance and regional are better than end of 2011-12 targets with a Q4 CaSL (MAA) of 4.0% and 2.0% respectively.
- Freight performance measure MAA reached 75.8% by the end of Q4.
- The delay minutes moving annual total for passengers at the end of Q4
was 6,509.7 (thousands). This is 19.9% worse than end of year target.
- The MAA for the number of asset failures at the end in England and Wales was 2,799 at the end of Q4 2011-12; this is 4.7% lower than the same time last year.
- Passenger journeys:The total number of passenger journeys on franchised operators in 2011-12 rose by 7.8% compared to 2010-11. In the last five years, the number of journeys on franchised operators has grown by 27.5%. In 2011-12 Q4, passenger journeys on franchised operators reached 386.4million, a 9.1% increase on the same quarter in 2010-11. The number of passenger journeys on non-franchised operators is 2.7% lower than in
2010-11 Q4 with the closure of Wrexham & Shropshire in January 2011 having some impact.
- Passenger KMs: The total number of passenger kilometres on franchised operators increased by 5.3% between 2010-11 and 2011-12. Over the same time period, the volume of passenger kilometres on non-franchised operators fell by 5.7% with the closure of Wrexham & Shropshire in January 2011 contributing to the decline. In 2011-12 Q4, passenger kilometres on franchised operators increased by 6.4% compared to the same quarter last year. Passenger kilometres on non-franchised operators increased by 5.0%.
- Passenger revenue: Total passenger revenue on franchised operators increased to over £7billion for the first time in 2011-12. This was an increase of 9.2% on 2010-11 and was the highest percentage growth recorded since 2007-08 when the increase was over 10%. After a 24.1% increase between 2009-10 and 2010-11, revenue for non-franchised operators fell by 3.6% in 2011-12 to £43.9million with the closure of Wrexham & Shropshire in January 2011 contributing to the fall. In 2011-12 Q4, total passenger revenue on franchised operators reached £1.9billion, a 9.6% increase on 2010-11 Q4. This was the highest Q4 on Q4 growth since 2007-08. Non-franchised operators’ passenger revenue also increased by 2.7% compared to 2010-11 Q4 despite the closure of Wrexham & Shropshire in January 2011.
- Private investment in railways: £503 million was invested into the railways by private companies during 2011-12; this is 33.5% higher than last year. The amount invested during 2011-12 is the highest since 2007-08, however, it is still £240 million below the amount invested during 2006-07. £113 million was invested into the railways by private companies during 2011-12 Q4.
- Complaint appeals opened by Passenger Focus or London TravelWatch: A total of 3,775 appeals were opened during 2011-12. This is a 20.1% increase on 2010-11. There were 1,082 appeals during 2011-12 Q4, this is the highest recorded since the table began in 2009-10 Q4.
- Complaint comments received by Passenger Focus or London TravelWatch: Fares, retailing and refunds received the largest number of complaint comments in 2011-12 with 3,763 complaints comments. In 2011-12 Q4 over a third (39.0%) of complaint comments received by Passenger Focus or London TravelWatch were regarding fares, retailing and refund, and 17.5% were regarding train service performance.
- Complaints: Train service performance has consistently received the highest proportion of complaints since data collection began in 2007-08. Train service performance had the highest percentage of complaints in 2011-12 Q4.
- National Rail Enquiries Services (NRES): There were 268 million enquiries to NRES during 2011-12. The number of enquiries has increased every year since 2005-06 and the number of enquiries has almost trebled since 2003-04. There were 70.9 million enquiries made to NRES during 2011-12 Q4, a 17.4% increase on 2010-11 Q4 and the second highest number of enquiries recorded within a quarter since the time series began in 2003-04.
Current and future reports
- NRT Quarterly Summary (Q4): This report will provide a summary of rail industry performance in Great Britain for 2011-12 Q4 and draws on all of the National Rail Trend (NRT) data that released on the ORR data portal (http://dataportal.orr.gov.uk/) in the last quarter. Q4 will be published on 2 August. Please note this is a static document so even once it is published you should always check the NRT data portal for the latest data.
- To access a list of reports and datasets recently added, please see: https://dataportal.orr.gov.uk/release-history. For a list of all forthcoming reports and when they are published, refer to our publication schedule at: http://www.rail-reg.gov.uk/server/show/nav.1862.
- Use of NRT data– We are committed to continually improve the information we provide and welcome your views on what you use National Rail Trends data for. This feeds directly into the presentation of data and our process for improving the quality of notes we provide with each dataset, table or chart and also helps to ensure that we are complying with the UKSA code of practice. Please click on the following link to complete a short survey. It’ll only take a few minutes: http://www.surveymonkey.com/s/useofNRT
- Your feedback is useful to us. Please feel free to drop us a line at: firstname.lastname@example.org.
Senior Business Intelligence Executive
Office of Rail Regulation
One Kemble Street
London WC2B 4AN