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The National Rail Trends (NRT) Portal provides access to up-to-date statistics held by the Office of Rail Regulation (ORR). Registration is free and simple, and provides access to all content and functionality of the NRT portal. Register now to create your own reports.

As part of our commitment to maintaining the quality of all our data we run a quality assurance process. This process has identified potential issues with the data used to produce the safety data tables, affecting 15 of the 29 tables planned for publication on Thursday 12^th September 2013.

As data quality is critical, we will not be publishing the 15 tables affected, however the rest of the safety tables have been published as originally scheduled.

We are investigating these issues with our data supplier and we will publish an updated dataset as soon as possible once we have received the necessary clarifications. We would like to apologise for any inconvenience this may cause.

For any further information, please contact the statistics Head of Profession, Jay Lindop at jay.lindop@orr.gsi.gov.ukor on 0207 282 3978.

As part of our commitment to improving the quality of our statistics in line with requirements for National Statistics accreditation, we will be introducing themed statistical releases in the latter part of 2013. These will provide contextual commentary on statistics across a common topic (e.g. rail usage) and will aid the user in the interpretation of the data. This means that we will no longer be producing the quarterly summary in its current form, with quarter 4 2012-13 (Jan – Mar 2013) being the last one. Please contact us at rail.stats@orr.gsi.gov.uk for more information.

The data wizard reports relating to service satisfaction have been removed from the Data Portal as many of them are due to be revised.  Alternative service satisfaction data may be viewed in the form of pre-created reports at service satisfaction reports. 

There are some changes to the following publications.

• Rail Market Share
• Complaints: London Travel Watch and Passenger Focus
• Crowding Data

For more information go to further information or contact the statistics Head of Profession, Jay Lindop at jay.lindop@orr.gsi.gov.uk on 0207 282 3978.

Next scheduled reports to be added – 20th March 2014:

• Passenger rail service satisfaction Q3 - Complaints, appeals and National Rail Enquiries (NRE) telephone service. (Source: Association of Train Operating Companies, Passenger Focus, London Travel Watch, Train Operating Companies)
   

(Please note that on day of publication, login may be required to see reports)

A schedule of when previous data was added to the NRT portal is also available

For the full range of scheduled publications, please consult the publication schedule

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