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The National Rail Trends (NRT) Portal provides access to up-to-date statistics held by the Office of Rail Regulation (ORR). Registration is free and simple, and provides access to all content and functionality of the NRT portal. Register now to create your own reports.

Following user feedback, we are in the process of adding reference numbers to tabular data which is published on the portal for the Report Wizard and Data Portal reports.  This process will be taking place over a time period and will be done on a category by category basis.  This means that some reports will have table numbers sooner than others. 

Statistical releases

As part of our commitment to improving the quality of our statistics in line with requirements for National Statistics accreditation, we introduced themed statistical releases in the latter part of 2013. These releases provide contextual commentary on statistics across a common topic (e.g. rail usage) and aid the user in the interpretation of the data. There are eight themed statistical releases; four are published  quarterly and four annually.  A Quality Report also accompanies each statistical release. Please contact us at rail.stats@orr.gsi.gov.ukfor more information.

Owing to data supply issues, we are unable to publish the 2013-14 annual data for the impact of freight on road haulage and the market share for rail freight. We are working with our data suppliers and shall provide an update on timescales on the data portal as soon as we have more information.  ORR apologises for any inconvenience this may cause.

The data wizard reports relating to service satisfaction have been removed from the Data Portal as many of them are due to be revised.  Alternative service satisfaction data may be viewed in the form of pre-created reports at service satisfaction reports

Changes to publications

For information on changes to previous publications go to further information.

For any further information, please contact the statistics Head of Profession, Lyndsey Melbourne at rail.stats@orr.gsi.gov.ukor ring 0207 282 3978.

Next scheduled reports to be added - 19/3/2015

  • Passenger rail service satisfaction statistical release 2014-15 Q3 - Complaints, appeals and National Rail Enquiries (NRE) telephone service. (Source: Association of Train Operating Companies, TOCs)

(Please note that on day of publication, login may be required to see reports)

A schedule of when previous data was added to the NRT portal is also available

For the full range of scheduled publications, please consult the publication schedule

For information on the cookies used on the NRT portal please consult the privacy and cookies page.