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TOC key statistics

Annual summary of key statistics for each passenger train operating company covering passenger usage, performance and complaints alongside reference data on number of employees, route kilometres operated and number of stations managed.

Data and reports that include previously published TOC key statistics can be found on the National Archives.

TOC key statistics 

On 7th July 2020, we published 2019-20 data on:

Data from these tables are used in ORR's Annual Consumer Report

New table numbers will be used when the 2019-20 statistics are published on 30th July. We have compiled a document detailing the table number changes for each published table. More information on the reason for the changes can be found on our user engagement page.

Due to changes in the content of our TOC key statistics, we have not been able to produce our pdf factsheets in time for publication on 30th July. These should be available in September 2020.

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk