TOC key statistics

Annual summary of key statistics for each passenger train operating company covering passenger usage, performance and complaints alongside reference data on number of employees, route kilometres operated and number of stations managed.

Data and reports that include previously published TOC key statistics can be found on the National Archives.

TOC key statistics

On 7th July 2020, we published 2019-20 data on:

Data from these tables are used in ORR's Annual Consumer Report

Due to changes in the content of our TOC key statistics, we were not able to produce our pdf factsheets in time for publication on 30th July 2020. The pdf factsheets were published in November 2020.

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk

Date published: 30 July 2020

Date next published: July 2021

Factsheets

Data tables

Avanti West Coast key statistics 2019-20

c2c key statistics 2019-20

Caledonian Sleeper key statistics 2019-20

Chiltern Railways key statistics 2019-20

CrossCountry key statistics 2019-20

East Midlands Railway key statistics 2019-20

Govia Thameslink Railway key statistics 2019-20

Grand Central key statistics 2019-20

Great Western Railway key statistics 2019-20

Greater Anglia key statistics 2019-20

Hull Trains key statistics 2019-20

London North Eastern Railway key statistics 2019-20

London Overground key statistics 2019-20

Merseyrail key statistics 2019-20

Northern Trains key statistics 2019-20

ScotRail key statistics 2019-20

South Western Railway key statistics 2019-20

Southeastern key statistics 2019-20

TfL Rail key statistics 2019-20

TfW Rail key statistics 2019-20

TransPennine Express key statistics 2019-20

West Midlands Trains key statistics 2019-20

Table 2200 - All passenger operators

Table 2201 - Avanti West Coast

Table 2202 - c2c

Table 2203 - Caledonian Sleeper

Table 2204 - Chiltern Railways

Table 2205 - CrossCountry

Table 2206 - East Midlands Railway

Table 2207 - Govia Thameslink Railway

Table 2208 - Grand Central

Table 2209 - Great Western Railway

Table 2210 - Greater Anglia

Table 2211 - Hull Trains

Table 2212 - London North Eastern Railway

Table 2213 - London Overground

Table 2214 - Merseyrail

Table 2215 - Northern Trains

Table 2216 - ScotRail

Table 2217 - South Western Railway

Table 2218 - Southeastern

Table 2219 - TfL Rail

Table 2220 - TfW Rail

Table 2221 - TransPennine Express

Table 2222 - West Midlands Trains