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We have encountered some technical issues producing the regional usage statistical report. To ensure the quality and accuracy of our data we have pushed back the regional usage statistical release publication date to Thursday 24th April 2014. We apologise for any inconvenience this may cause.  Please contact us for further information if you have any queries.

We discovered an issue on 13th March 2014 with the numbers published in the Complaints by train operating company and contact method table for 2013-14 Q2 in the 2013-14 Q2 statistical release.  The issue relates to individual operator values for the quarter only including one out of four applicable periods in Q2. The variation amounts to +/-15%. This has now been corrected and a revised table published.  Our revisions log will be updated to reflect. Apologies for any inconvenience caused.

For any further information, please contact the statistics Head of Profession, Jay Lindop at jay.lindop@orr.gsi.gov.ukor on 0207 282 3978.

As part of our commitment to improving the quality of our statistics in line with requirements for National Statistics accreditation, we introduced themed statistical releases in the latter part of 2013. These will provide contextual commentary on statistics across a common topic (e.g. rail usage) and will aid the user in the interpretation of the data. This means that we will no longer be producing the quarterly summary in its current form, with quarter 4 2012-13 (Jan – Mar 2013) being the last one. Please contact us at rail.stats@orr.gsi.gov.uk for more information.

The data wizard reports relating to service satisfaction have been removed from the Data Portal as many of them are due to be revised.  Alternative service satisfaction data may be viewed in the form of pre-created reports at service satisfaction reports

There are some changes to the following publications.

  • Rail Market Share
  • Complaints: London Travel Watch and Passenger Focus
  • Crowding Data

For more information go to further information or contact the statistics Head of Profession, Jay Lindop at jay.lindop@orr.gsi.gov.uk on 0207 282 3978.

Next scheduled reports to be added – 24th April 2014:

  • Regional Usage (2012-2013) (Source: Steer Davies Gleaves, DeltaRail)

(Please note that on day of publication, login may be required to see reports)

A schedule of when previous data was added to the NRT portal is also available

For the full range of scheduled publications, please consult the publication schedule

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