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ORR protects the interests of rail and road users. We are improving the safety, value, and performance of railways and roads, today and in the future.

Delay compensation claims

Quarterly statistics containing data on the volume of delay compensation claims made by passengers on rail services within Great Britain and how effectively train operating companies processed these.

For details on how these statistics are compiled, please see our Passenger rail service complaints and delay compensation claims quality and methodology report and for information on any revisions, please see our Revisions log.

Our statistical practice is regulated by the Office for Statistics Regulation (OSR).

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk

 

Latest factsheet

Delays compensation claims, rail periods 5 to 7 (23 July to 14 October 2023)
Delays compensation claims, rail periods 5 to 7 (23 July to 14 October 2023)

Date published: 11 Jan 2024
Date next published: 04 Apr 2024

Key results

  • In rail periods 5 to 7 there were 1.6 million delay compensation claims closed by train operators, an increase of 8% on the same rail periods in the previous year.
  • Overall, 99.2% of delay compensation claims were closed within 20 working days during rail periods 5 to 7 (23 July 2023 to 14 October 2023). This is up from 95.4% in the same rail periods in the previous year.
  • Overall, 79.1% of delay compensation claims closed were approved during rail periods 5 to 7 (23 July 2023 to 14 October 2023). This is up from 80.6% in the same rail periods in the previous year.