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Delay compensation claims

Quarterly statistics containing data on the volume of delay compensation claims made by passengers on rail services within Great Britain and how effectively train operating companies’ processed and resolved these.

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk


Latest statistical release

Delays compensation claims fact sheet 2018-19 Q4
Delays compensation claims fact sheet 2018-19 Q4

Date published: 27 Jun 2019
Date next published: TBC

Key results

  • There were 5.3 million delay compensation claims closed by train operators in 2018-19.
  • Overall 95.4% of delay compensation claims were closed within 20 working days in 2018-19.
  • Of those claims closed, 83.6% of claims were approved by the train operators in 2018-19.