Delay compensation claims
Quarterly statistics containing data on the volume of delay compensation claims made by passengers on rail services within Great Britain and how effectively train operating companies processed these.
For details on how these statistics are compiled, please see our Passenger rail service complaints and delay compensation claims quality and methodology report and for information on any revisions, please see our Revisions log.
Our statistical practice is regulated by the Office for Statistics Regulation (OSR).
If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk
Latest factsheet
Delays compensation claims, rail periods 5 to 7 (23 July to 14 October 2023)
Date published: 11 Jan 2024
Date next published: 04 Apr 2024
Key results
- In rail periods 5 to 7 there were 1.6 million delay compensation claims closed by train operators, an increase of 8% on the same rail periods in the previous year.
- Overall, 99.2% of delay compensation claims were closed within 20 working days during rail periods 5 to 7 (23 July 2023 to 14 October 2023). This is up from 95.4% in the same rail periods in the previous year.
- Overall, 79.1% of delay compensation claims closed were approved during rail periods 5 to 7 (23 July 2023 to 14 October 2023). This is down from 80.6% in the same rail periods in the previous year.
Historical factsheets
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2023-24
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2022-23
- Delays compensation claims, rail periods 11 to 13 (8 January to 31 March 2023)
- Delays compensation claims, rail periods 8 to 10 (16 October 2022 to 7 January 2023)
- Delays compensation claims, rail periods 5 to 7 (24 July 2022 to 15 October 2022)
- Delays compensation claims, rail periods 1 to 4 (1 April 2022 to 23 July 2022)
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2021-22
- Delays compensation claims, rail periods 11 to 13 (9 January 2022 to 31 March 2022)
- Delays compensation claims, rail periods 8 to 10 (17 October 2021 to 8 January 2022)
- Delays compensation claims, rail period 5 to 7 (25 July 2021 to 16 October 2021)
- Delays compensation claims, rail period 1 to 4 (1 April 2021 to 24 July 2021)
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2020-21
- Delays compensation claims, rail period 11 to 13 (10 January 2021 to 31 March 2021)
- Delays compensation claims, rail period 8 to 10 (18 October 2020 to 9 January 2021)
- Delays compensation claims, rail period 5 to 7 (26 July 2020 to 17 October 2020)
- Delays compensation claims, rail period 1 to 4 (1 April 2020 to 25 July 2020)
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2019-20
- Delays compensation claims, rail period 11 to 13 (5 January 2020 to 31 March 2020)
- Delays compensation claims, rail period 8 to 10 (13 October 2019 to 4 January 2020)
- Delays compensation claims, rail period 5 to 7 (21 July 2019 to 12 October 2019)
- Delays compensation claims, rail period 1 to 4 (1 April 2019 to 20 July 2019)
Data tables
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Quarterly