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Passenger assistance

Periodic (4-weekly) statistics containing data on the number of passengers booking assistance and the number delivered by train operating companies. Whilst all of these statistics are published at a periodic level, they are updated quarterly. These data form part of ORR's core consumer data requirements from train operating companies; more information can be found at ORR core data.

For details on how these statistics are compiled, please see our Passenger assistance and disabled persons railcard quality and methodology report

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk

 

Latest factsheet

Rail passenger assists, rail periods 8 to 10 (17 October 2021 to 8 January 2022)
Rail passenger assists, rail periods 8 to 10 (17 October 2021 to 8 January 2022)

Date published: 14 Apr 2022
Date next published: 07 Jul 2022

Key results

  • There were 225,218 passenger assists requested during rail periods 8 to 10. This is over six times the number in the same rail periods last year (an increase of 519.8%). However, this is 23.8% lower compared with the same rail periods two years ago.
  • There were 69,791 passenger bookings made during rail periods 8 to 10. This is six times the number in the same rail periods last year (an increase of 502.6%). However, this is 22.6% lower compared with the same rail periods two years ago.