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ORR protects the interests of rail and road users. We are improving the safety, value, and performance of railways and roads, today and in the future.

Passenger assistance

Periodic (4-weekly) statistics containing data on the number of bookings for assistance made by rail passengers. Whilst all of these statistics are published at a periodic level, they are updated quarterly. These data form part of ORR's core consumer data requirements from train operating companies; more information can be found at ORR core data. Information on ORR’s research to gather feedback on passengers’ experiences of accessibility and assisted travel services can be found under ORR research into accessibility.

For details on how these statistics are compiled, please see our Passenger assistance and Disabled Persons Railcards quality and methodology report

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk

 

Latest factsheet

Rail passenger assists, rail periods 11 to 13 (8 January 2023 to 31 March 2023)
Rail passenger assists, rail periods 11 to 13 (8 January 2023 to 31 March 2023)

Date published: 06 Jul 2023
Date next published: 02 Nov 2023

Key results

  • There were 1,365,170 passenger assists requested during the latest year, an increase of 68% on the previous year. There were 269,950 passenger assists requested during rail periods 11 to 13 of the latest year, an increase of 54% on the same rail periods in the previous year.
  • There were 437,538 passenger bookings made during the latest year, an increase of 74% on the previous year. There were 88,287 passenger bookings requested during rail periods 11 to 13 of the latest year, an increase of 64% on the same rail periods in the previous year.
  • In the latest year, Network Rail managed stations accounted for 33.2% (453,813) of all passenger assists. Stations managed by train operators (including ‘other’ category) accounted for the remaining 66.8% (911,357) passenger assists.