ORR protects the interests of rail and road users. We are improving the safety, value, and performance of railways and roads, today and in the future.

Passenger assistance

* NOTE: The previously published assisted journeys data was removed from the data portal in January 2024 due to data quality concerns. We have been working with our data supplier to investigate the issues and work towards producing high quality and consistent data. We are aiming to publish periodic data for the full year April 2023 to March 2024 and historic data in early July. 

Periodic (4-weekly) statistics containing data on the number of bookings for assistance made by rail passengers. Whilst all of these statistics are published at a periodic level, they are updated quarterly. These data form part of ORR's core consumer data requirements from train operating companies; more information can be found at ORR core data. Information on ORR’s research to gather feedback on passengers’ experiences of accessibility and assisted travel services can be found under ORR research into accessibility.

For details on how these statistics are compiled, please see our Passenger assistance and Disabled Persons Railcards quality and methodology report

Our statistical practice is regulated by the Office for Statistics Regulation (OSR).

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk