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Passenger assistance

Periodic (4-weekly) statistics containing data on the number of passengers booking assistance and the number delivered by train operating companies. Whilst all of these statistics are published at a periodic level, they are updated quarterly. These data form part of ORR's core consumer data requirements from train operating companies; more information can be found at ORR core data.

For details on how these statistics are compiled, please see our Passenger assistance and disabled persons railcard quality and methodology report

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk

 

Latest factsheet

Rail passenger assists 2021-22 Periods 01-04
Rail passenger assists 2021-22 Periods 01-04

Date published: 04 Nov 2021
Date next published: 20 Jan 2022

Key results

  • There were 163,548 passenger assists requested during 2021-22 rail periods 1 to 4. This is 8 times (704.3%) higher compared with the same rail periods in 2020-21. However, this is still down 60.9% compared with the same rail periods in 2019-20.
  • There were 51,366 passenger bookings made during 2021-22 rail periods 1 to 4. This is also 8 times (738.1%) higher compared with the same rail periods in 2020-21, but is down 58.8% compared with two years ago.