Passenger assistance

Periodic (4-weekly) statistics containing data on the number of passengers booking assistance and the number delivered by train operating companies. Whilst all of these statistics are published at a periodic level, they are updated quarterly, with an yearly factsheet published annually. This data forms part of ORR's core consumer data requirements from train operating companies; more information can be found at ORR core data

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk


Latest statistical release

Rail passenger assists 2019-20
Rail passenger assists 2019-20

Date published: 02 Jul 2020
Date next published: TBC

Key results

  • There were 1,221,816 booked passenger assists in 2019-20. This represents a decrease of 5.2% compared with 2018-19.
  • There were 368,679 passenger assistance bookings in 2019-20. This represents a decrease of 3.1% compared with 2018-19.