Passenger assistance
Periodic (4-weekly) statistics containing data on the number of passengers booking assistance and the number delivered by train operating companies. Whilst all of these statistics are published at a periodic level, they are updated quarterly. These data form part of ORR's core consumer data requirements from train operating companies; more information can be found at ORR core data. Information on ORR’s research to gather feedback on passengers’ experiences of accessibility and assisted travel services can be found under ORR research into accessibility.
For details on how these statistics are compiled, please see our Passenger assistance and disabled persons railcard quality and methodology report
If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk
Latest factsheet
Rail passenger assists 2021-22 Periods 11 to 13 (9 January 2022 to 31 March 2022)
Date published: 07 Jul 2022
Date next published: 03 Nov 2022
Key results
- There were 810,258 passenger assists requested during the latest year. This is over five and a half times more than the previous year (up 459.5%), but 34.0% lower compared with two years ago.
- There were 251,735 passenger bookings made during the latest year. This is over five and a half times more than the previous year (up 480.4%), but 31.7% lower compared with two years ago.
Historical factsheets
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2021-22
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2020-21
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2019-20
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2018-19
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2017-18