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Passenger assistance

Periodic (4-weekly) statistics containing data on the number of passengers booking assistance and the number delivered by train operating companies. Whilst all of these statistics are published at a periodic level, they are updated quarterly. These data form part of ORR's core consumer data requirements from train operating companies; more information can be found at ORR core data.

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk

 

Latest factsheet

Rail passenger assists 2020-21 Periods 5-7
Rail passenger assists 2020-21 Periods 5-7

Date published: 14 Jan 2021
Date next published: 15 Apr 2021

Key results

  • There were 74,554 passenger assists made during 2020-21 rail periods 5 to 7. This represents a decrease of 78.0% compared to the same rail periods in 2019-20 (this equated to 22.0% of the assists recorded in the same rail periods last year).
  • There were 21,426 passenger bookings for assistance during 2020-21 rail periods 5 to 7. This represents a decrease of 78.7% compared to the same rail periods in 2019-20 (this equated to 21.3% of the bookings recorded in the same rail periods last year).