orr_2020_logo

Passenger assistance

Periodic (4-weekly) statistics containing data on the number of passengers booking assistance and the number delivered by train operating companies. Whilst all of these statistics are published at a periodic level, they are updated quarterly. These data form part of ORR's core consumer data requirements from train operating companies; more information can be found at ORR core data.

For details on how these statistics are compiled, please see our Passenger assistance and disabled persons railcard quality and methodology report

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk

 

Latest factsheet

Rail passenger assists 2021-22 Periods 05-07
Rail passenger assists 2021-22 Periods 05-07

Date published: 20 Jan 2022
Date next published: 14 Apr 2022

Key results

  • There were 246,118 passenger assists requested during 2021-22 rail periods 5 to 7. This is over three times (230.1%) higher than the same rail periods in 2020-21. However, this is 27.3% lower compared with the same rail periods in 2019-20.
  • There were 76,836 passenger bookings made during 2021-22 rail periods 5 to 7. This is also over three times (258.6%) higher than the same rail periods in 2020-21, but is 23.4% lower compared with two years ago.