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Passenger assistance

Periodic (4-weekly) statistics containing data on the number of passengers booking assistance and the number delivered by train operating companies. Whilst all of these statistics are published at a periodic level, they are updated quarterly. These data form part of ORR's core consumer data requirements from train operating companies; more information can be found at ORR core data.

For details on how these statistics are compiled, please see our Passenger assistance and disabled persons railcard quality and methodology report

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk

 

Latest factsheet

Rail passenger assists 2020-21 Periods 11-13
Rail passenger assists 2020-21 Periods 11-13

Date published: 01 Jul 2021
Date next published: 04 Nov 2021

Key results

  • There were 144,825 passenger assists requested in 2020-21. This represents a decrease of 88.1% compared with 2019-20.
  • There were 43,376 passenger bookings made in 2020-21. This represents a decrease of 88.2% compared with 2019-20.