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Passenger assistance

Periodic (4-weekly) statistics containing data on the number of passengers booking assistance and the number delivered by train operating companies. Whilst all of these statistics are published at a periodic level, they are updated quarterly, with an yearly factsheet published annually. This data forms part of ORR's core consumer data requirements from train operating companies; more information can be found at ORR core data

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk

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Latest statistical release

Rail passenger assists 2018-19
Rail passenger assists 2018-19

Date published: 25 Jun 2019
Date next published: TBC

Key results

  • There were 1,289,270 booked passenger assists in 2018-19. This represents an increase of 2.0% compared with 2017-18.
  • There were 380,575 passenger assists bookings in 2018-19. This represents an increase of 1.0% compared with 2017-18.
  • Network Rail managed stations made 28.7% of all booked passenger assists in 2018-19.