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Passenger assistance

Periodic (4-weekly) statistics containing data on the number of passengers booking assistance and the number delivered by train operating companies. Whilst all of these statistics are published at a periodic level, they are updated quarterly. These data forms part of ORR's core consumer data requirements from train operating companies; more information can be found at ORR core data

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk

 

Latest statistical release

Rail passenger assists 2020-21 Periods 1-4
Rail passenger assists 2020-21 Periods 1-4

Date published: 22 Oct 2020
Date next published: 14 Jan 2021

Key results

  • There were 20,333 booked passenger assists made during 2020-21 rail periods 1 to 4. This represents a decrease of 95.1% compared to the same rail periods in 2019-20.
  • There were 6,129 bookings for passenger assistance during 2020-21 rail periods 1 to 4. This represents a decrease of 95.1% compared to the same rail periods in 2019-20.