Passenger assistance
Periodic (4-weekly) statistics containing data on the number of bookings for assistance made by rail passengers. Whilst all of these statistics are published at a periodic level, they are updated quarterly. These data form part of ORR's core consumer data requirements from train operating companies; more information can be found at ORR core data. Information on ORR’s research to gather feedback on passengers’ experiences of accessibility and assisted travel services can be found under ORR research into accessibility.
For details on how these statistics are compiled, please see our Passenger assistance and Disabled Persons Railcards quality and methodology report
If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk
Latest factsheet
Rail passenger assists, rail periods 5 to 7 (24 July 2022 to 15 October 2022)
Date published: 19 Jan 2023
Date next published: 13 Apr 2023
Key results
- There were 356,500 passenger assists requested during rail periods 5 to 7 of the latest year, up 44.8% on the same rail periods in the previous year.
- There were 113,956 passenger bookings requested during rail periods 5 to 7 of the latest year, up 48.3% on the same rail periods in the previous year.
Historical factsheets
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2022-23
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2021-22
- Rail passenger assists, rail periods 11 to 13 (9 January 2022 to 31 March 2022)
- Rail passenger assists, rail periods 8 to 10 (17 October 2021 to 8 January 2022)
- Rail passenger assists, rail periods 5 to 7 (25 July 2021 to 16 October 2021)
- Rail passenger assists, rail periods 1 to 4 (1 April 2021 to 24 July 2021)
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2020-21
- Rail passenger assists, rail periods 11 to 13 (10 January 2021 to 31 March 2021)
- Rail passenger assists, rail periods 8 to 10 (18 October 2020 to 9 January 2021)
- Rail passenger assists, rail periods 5 to 7 (26 July 2020 to 17 October 2020)
- Rail passenger assists, rail periods 1 to 4 (1 April 2020 to 25 July 2020)
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2019-20
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2018-19
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2017-18