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Passenger assistance

Periodic (4-weekly) statistics containing data on the number of bookings for assistance made by rail passengers. Whilst all of these statistics are published at a periodic level, they are updated quarterly. These data form part of ORR's core consumer data requirements from train operating companies; more information can be found at ORR core data. Information on ORR’s research to gather feedback on passengers’ experiences of accessibility and assisted travel services can be found under ORR research into accessibility.

For details on how these statistics are compiled, please see our Passenger assistance and Disabled Persons Railcards quality and methodology report

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk

 

Latest factsheet

Rail passenger assists, rail periods 5 to 7 (24 July 2022 to 15 October 2022)
Rail passenger assists, rail periods 5 to 7 (24 July 2022 to 15 October 2022)

Date published: 19 Jan 2023
Date next published: 13 Apr 2023

Key results

  • There were 356,500 passenger assists requested during rail periods 5 to 7 of the latest year, up 44.8% on the same rail periods in the previous year.
  • There were 113,956 passenger bookings requested during rail periods 5 to 7 of the latest year, up 48.3% on the same rail periods in the previous year.