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ORR protects the interests of rail and road users. We are improving the safety, value, and performance of railways and roads, today and in the future.



Passenger assistance

Periodic (4-weekly) statistics containing data on the number of pre-booked and turn up and go assists requested by rail passengers. Whilst all of these statistics are published at a periodic level, they are updated quarterly. These data form part of ORR's core consumer data requirements from train operating companies; more information can be found at ORR core data. Information on ORR’s research to gather feedback on passengers’ experiences of accessibility and assisted travel services can be found under ORR research into accessibility.

For details on how these statistics are compiled, please see our Rail passenger accessibility quality report.

Our statistical practice is regulated by the Office for Statistics Regulation (OSR).

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk

Latest factsheet

Rail passenger assists 2025-26 Periods 11 to 13 (4 January 2025 to 31 March 2026)
Rail passenger assists 2025-26 Periods 11 to 13 (4 January 2025 to 31 March 2026)

Date published: 30 Jun 2026
Date next published: 08 Oct 2026

Key results

  • In the latest year (April 2025 to March 2026), there were 1,914,172 pre-booked passenger assists requested and 1,491,588 unbooked passenger assists requested.
  • There were 487,230 passenger bookings during the latest year.
  • In the latest year (April 2025 to March 2026), Network Rail managed stations accounted for 30% (574,138) of all passenger assists. Stations managed by the remaining SFOs accounted for the other 70% (1,340,034) of passenger assists.

Historical factsheets

Data tables