ORR protects the interests of rail and road users. We are improving the safety, value, and performance of railways and roads, today and in the future.

Passenger assistance

NOTE: The assisted journeys data, due to be published on 18th January, has been delayed. This is due to data quality issues related to the inclusion of some unbooked assists, which we were made aware of shortly before publication. We would like to apologise to users for this late notice change.

We have removed data tables and historic factsheets while we investigate with our data supplier and will update the publication date in due course. 

Periodic (4-weekly) statistics containing data on the number of bookings for assistance made by rail passengers. Whilst all of these statistics are published at a periodic level, they are updated quarterly. These data form part of ORR's core consumer data requirements from train operating companies; more information can be found at ORR core data. Information on ORR’s research to gather feedback on passengers’ experiences of accessibility and assisted travel services can be found under ORR research into accessibility.

For details on how these statistics are compiled, please see our Passenger assistance and Disabled Persons Railcards quality and methodology report

Our statistical practice is regulated by the Office for Statistics Regulation (OSR).

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk