ORR Logo - Colour

Passenger rail performance

National statistics logo

Quarterly and periodic (4-weekly) statistics on punctuality, reliability and causes of delay for passenger trains operating on the mainline network in Great Britain.

A number of changes have been made to the 2019-20 Q1 statistical release (published on 19 September 2019) to include new punctuality and reliability performance measures developed by the rail industry. Statistics on freight rail performance can now be found within our Freight rail usage and performance statistics.

For details on how these statistics are compiled, please see our Passenger rail performance methodology and quality report and for information on any revisions, please see our Revisions Log.

Data and reports that include previous statistical releases on Passenger and freight rail performance can be found on the National Archives.

Quarterly cancellations and significant lateness data will no longer be produced; data up to 2018-19 Q4 are available here.

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk


Latest statistical release

Passenger rail performance 2019-20 Q4
Passenger rail performance 2019-20 Q4

Date published: 21 May 2020
Date next published: 17 Sep 2020

Key results

  • For the On Time punctuality measure, the percentage of recorded station stops arrived at ‘on time’ (early or less than one minute after the scheduled time) in Great Britain was 64.8% in 2019-20.
  • Using the Public Performance Measure (PPM), 86.2% of trains were punctual (early or less than 5/10 minutes after the scheduled arrival time) at their final destination in 2019-20.
  • The proportion of trains classified as Cancellations in 2019-20 was 3.4%. This measure is a weighted score which counts full cancellations as one and part cancellations as half.