Sitemap

• Home
  • Publication dates for statistics
  • ORR compliance with the Code of Practice for Statistics
  • User engagement
    • Rail Statistics Management Group
  • Popular statistics
    • Busiest stations in Britain
    • How many trains arrive on time
    • How many people use the railway
    • Complaints handling
    • Passenger, workforce and public safety
  • Statistics
    • Have your say
      • User engagement survey
    • Compendia
      • Rail statistics compendium
        • Rail statistics compendium (2017-18)
        • Rail statistics compendium (2016-17)
        • Rail statistics compendium (2015-16)
        • Rail statistics compendium (2018-19)
      • TOC key statistics
      • Rail industry key statistics
    • Usage
      • Passenger rail usage
        • Passenger rail usage 2018-19 Q3
        • Passenger rail usage 2018-19 Q2
        • Passenger rail usage 2018-19 Q1
        • Passenger rail usage 2017-18 Q4
        • Passenger rail usage 2017-18 Q3
        • Passenger rail usage 2017-18 Q2
        • Passenger rail usage 2017-18 Q1
        • Passenger rail usage 2016-17 Q4
        • Passenger rail usage 2016-17 Q3
        • Passenger rail usage 2016-17 Q2
        • Passenger rail usage 2016-17 Q1
        • Passenger rail usage 2018-19 Q4
        • Passenger Journeys - Table 12.5
        • Passenger journeys by sector - Table 12.6
        • Passenger journeys by ticket type - Table 12.7
        • Passenger journeys by train operating company - Table 12.12
        • Passenger kilometres - Table 12.2
        • Passenger kilometres by sector - Table 12.3
        • Passenger kilometres by ticket type - Table 12.4
        • Passenger kilometres by train operating company - Table 12.11
        • Passenger rail usage 2019-20 Q1
        • Passenger Revenue by sector - Table 12.8
        • Passenger Revenue by ticket type - Table 12.9
        • Revenue per passenger kilometres and per passenger journey - Table 12.10
        • Passenger train kilometres by operator - Table 12.13
        • Passenger rail usage 2019-20 Q2
        • Passenger Rail Usage 2019-20 Q3
      • Freight rail usage and performance
        • Freight moved (periodic) - Table 13.26
        • Freight rail usage 2018-19 Q4
        • Freight rail usage 2018-19 Q3
        • Freight rail usage 2018-19 Q2
        • Freight rail usage 2018-19 Q1
        • Freight rail usage 2017-18 Q4
        • Freight rail usage 2017-18 Q3
        • Freight rail usage 2017-18 Q2
        • Freight rail usage 2017-18 Q1
        • Freight rail usage 2016-17 Q3
        • Freight rail usage 2016-17 Q2
        • Freight rail usage 2016-17 Q1
        • Freight rail usage 2016-17 Q4
        • Freight rail usage and performance 2019-20 Q1
        • Freight delivery metric (FDM) - Table 3.41
        • Freight moved - Table 13.7
        • Freight lifted - Table 13.6
        • Freight delay per 100 train kilometres - Table 13.5
        • Freight train kilometres by operator - Table 13.25
        • Freight rail usage and performance 2019-20 Q2
        • Impact on road haulage - Table 13.8
        • Number of freight train movements - Table 13.10
        • Rail Market Share - Table 13.12
        • Freight rail usage and performance 2019-20 Q3
      • Regional rail usage
        • Regional rail usage 2017-18
        • Regional rail usage 2016-17
        • Regional rail usage 2015-16
        • Regional rail usage 2014-15
        • Regional rail usage 2013-14
        • Regional_rail_journeys - East Midlands- Table 15.1
        • Regional_rail_journeys - East of England - Table 15.2
        • Regional_rail_journeys - GB and England Scotland Wales - Table 15.3
        • Regional_rail_journeys - London - Table 15.4
        • Regional_rail_journeys - North East - Table 15.5
        • Regional_rail_journeys - North West - Table 15.6
        • Regional_rail_journeys - Scotland - Table 15.7
        • Regional_rail_journeys - South East - Table 15.8
        • Regional_rail_journeys - South West - Table 15.9
        • Regional_rail_journeys - Wales - Table 15.10
        • Regional_rail_journeys - West Midlands - Table 15.11
        • Regional_rail_journeys - Yorkshire and the Humber - Table 15.12
        • Regional rail usage 2018-19
        • Regional rail journeys - Passenger journeys by GB Regions - Table 15.13
      • Estimates of station usage
    • Passenger experience
      • Delay compensation claims
        • Delays compensation claims fact sheet 2018-19 Q3
        • Delays compensation claims fact sheet 2018-19 Q4
        • Delays compensation claims fact sheet 2018-19 Q2
        • Rail delay compensation claims by TOC - Table 17.01
        • Delays compensation claims fact sheet 2019-20 Q1
        • Delays compensation claims fact sheet 2019-20 Q2
        • Delays compensation claims fact sheet 2019-20 Q3
      • Disabled Persons Railcards
        • Disabled Persons Railcard (DPRC) in circulation and issued 2018-19
        • Disabled Persons Railcard (DPRC) in circulation and issued 2017-18
        • Disabled Persons Railcard (DPRC) in circulation and issued 2016-17
        • Disabled Persons Railcard (DPRC) in circulation and issued 2015-16
        • Disabled persons railcards (DPRC) in circulation and issued - Table 16.01
      • Passenger rail service complaints
        • Appeals closed by Transport Focus and London TravelWatch by TOC - Table 14.15
        • Complaint categories for appeals closed by Transport Focus and London TravelWatch - Table 14.16
        • Complaints by category - Table 14.3
        • Complaints category by TOC - Table 14.5
        • Complaints responded to within 10 and 20 working days by TOC - Table 14.2
        • Complaints Rate - Table 14.8
        • Complaints Rate by TOC - Table 14.9
        • Passenger rail service complaints 2019-20 Q1
        • Passenger rail service complaints 2018-19 Q4
        • Passenger rail service complaints 2016-17 Q1
        • Passenger rail service complaints 2016-17 Q2
        • Passenger rail service complaints 2016-17 Q3
        • Passenger rail service complaints 2016-17 Q4
        • Passenger rail service complaints 2017-18 Q1
        • Passenger rail service complaints 2017-18 Q2
        • Passenger rail service complaints 2017-18 Q3
        • Passenger rail service complaints 2017-18 Q4
        • Passenger rail service complaints 2018-19 Q1
        • Passenger rail service complaints 2018-19 Q2
        • Passenger rail service complaints 2018-19 Q3
        • Passenger satisfaction with complaints handling by TOC and Quarter - Table 14.20
        • Passenger rail service complaints 2019-20 Q2
        • Complaints by contact method and train operating company - Table 14.6
        • National Rail Enquiry telephone service - Table 14.13
        • Passenger satisfaction with complaints handling – Table 14.19
        • Passenger satisfaction with complaints handling by TOC and financial year - Table 14.18
        • Praise rate by train operating company - Table 14.17
        • Passenger rail service complaints 2019-20 Q3
      • Passenger assistance
        • Rail passenger assists 2018-19
        • Rail passenger assists 2017-18
        • Rail passenger assists 2016-17
        • Rail passenger assists 2015-16
        • Rail passenger assists and bookings - Table 16.02
        • Rail passenger assists by station operator - Table 16.03
    • Performance
      • Passenger rail performance
        • Disaggregated train punctuality and reliability performance by sub- operator - Table 3.9
        • Passenger and freight rail performance 2018-19 Q3
        • Passenger and freight rail performance 2018-19 Q2
        • Passenger and freight rail performance 2018-19 Q1
        • Passenger and freight rail performance 2017-18 Q4
        • Passenger and freight rail performance 2017-18 Q3
        • Passenger and freight rail performance 2017-18 Q2
        • Passenger and freight rail performance 2017-18 Q1
        • Passenger and freight rail performance 2016-17 Q4
        • Passenger and freight rail performance 2016-17 Q3
        • Passenger and freight rail performance 2016-17 Q2
        • Passenger and freight rail performance 2016-17 Q1
        • Passenger and freight rail performance 2018-19 Q4
        • Train punctuality at recorded station stops by TOC - Table 3.65
        • Severely disrupted days by sub-operator - Table 3.67
        • Train cancellations by TOC and responsibility category - Table 3.66
        • CaSL by TOC and sector - Table 3.7
        • Delay minutes by TOC and responsibility category - Table 3.20
        • Number of passenger trains cancelled by TOC - Table 3.60
        • Number of passenger trains planned by TOC - Table 3.61
        • PPM by TOC and Sector - Table 3.56
        • Average passenger lateness by TOC and Sector - Table 3.70
        • Train punctuality at recorded station stops - Table 3.80
        • Train cancellations by TOC and responsibility category - Table 3.68
        • PPM by TOC and sector - Table 3.42
        • Historic Trains Planned, PPM, and CaSL - Table 3.58
        • Consistent Region Measure - (Passenger) Performance - periodic by Region - Table 3.30
        • Passenger rail performance 2019-20 Q1
        • Passenger rail performance 2019-20 Q2
        • Passenger rail performance 2019-20 Q3
      • Network Rail outputs and indicators
    • Finance
      • Rail fares
        • Rail fares index (January 2018)
        • Rail fares index (January 2017)
        • Rail fares index (January 2016)
        • Rail fares index (January 2015)
        • Rail fares index (January 2019)
        • Index showing average change in price of rail fares by ticket type - Table 1.8
        • Index showing average change in price of rail fares by regulated and unregulated tickets - Table 1.81
      • Rail investment and subsidies
        • Rail finance 2017-18
        • Rail finance 2016-17
        • Rail finance 2015-16
        • Rail finance 2014-15
        • Rail finance 2013-14
        • Rail finance 2018-19
        • Government subsidy per passenger kilometre by train operating company - Table 1.7
        • Government Support to the rail industry - Table 1.6
        • Private investment in the rail industry (excludes Network Rail investment) - Table 1.9
    • Health and safety
      • Rail safety
        • Rail safety statistics 2017-18
        • Rail safety statistics 2016-17
        • Rail safety statistics 2015-16
        • Rail safety statistics 2014-15
        • Broken rails and buckled rails - Table 5.31
        • Key statistics - Fatalities and injuries - Table 5.10
        • Key statistics - Passenger safety - Table 5.18
        • Key statistics - Public safety - Table 5.22
        • Key statistics - Road rail interface bridge strikes - Table 5.44
        • Key statistics - Road rail interface collision - Table 5.45
        • Key statistics - Road rail interface fatalities - Table 5.24
        • Key statistics - Road rail interface near miss and misuse incidents - Table 5.46
        • Key statistics - Train accidents - Table 5.26
        • Key statistics - Workforce safety - Table 5.34
        • Passenger and public assault - Table 5.15
        • Train accidents with passenger or workforce fatalities - Table 5.27
        • Rail safety statistics 2018-19
        • SPADs on NR controlled infrastructure - Table 5.25
      • Occupational health
        • Occupational health 2018-19
        • Occupational Health Disease cases reported under RIDDOR - Table 5.12
        • Occupational Health Manual handling and shock trauma incidents (lost time) by duty holder - Table 5.13
        • Occupational Health Manual handling and shock trauma incidents (no_lost_time) by duty holder - Table 5.14
    • Infrastructure and emissions
      • Rail infrastructure and assets
        • Rail infrastructure, assets and environmental 2014-15
        • Rail infrastructure, assets and environmental 2015-16
        • Rail infrastructure, assets and environmental 2016-17
        • Rail infrastructure, assets and environmental 2017-18
        • Average Age of Rolling Stock by sector - Table 2.30
        • Average Age of Rolling Stock - annual by TOC - Table 2.31
        • Infrastructure on Railways - Table 2.52
        • Mainline stations in Great Britain - Table 2.53
        • Network capability changes - detailed report - Table 2.64
        • Rail infrastructure and assets 2018-19
      • Rail emissions
        • Estimates of normalised passenger and freight CO2 emissions - Table 2.100
        • Estimates of energy consumption and CO2 emissions - Table 2.101
        • Rail emissions 2018-19
      • Asset condition
        • Light maintenance depot stewardship measure average scores - Table 2.62
        • Station stewardship measure for category A stations - Table 2.94
        • Station stewardship measure for category B stations - Table 2.95
        • Station stewardship measure for category C stations - Table 2.96
        • Station stewardship measure for category D stations - Table 2.97
        • Station stewardship measure for category E stations - Table 2.98
        • Station stewardship measure for category F stations - Table 2.99
    • External links
      • Office of Rail and Road
      • Other rail data
      • Industry groups and operators
      • Government
  • Contact us
  • Footer
    • Privacy notice & cookies
    • Accessibility terms & conditions
    • Freedom of information
    • Investors in people
    • Revisions log
    • ORR archived data
    • Complaints and general enquiries
    • Media enquiries
  • RIDDOR Form