User engagement

This page provides our users and stakeholders with information about:

  • our proposals about changes to our statistics;
  • changes in methodology prior to publication;
  • our consultations with the rail industry and other stakeholders.

We encourage feedback from users of our statistics at any time. We will actively seek feedback when we have proposals for changes, which we be clearly highlighted on this page. 

Read our Statement on user engagement.

Rail statistics management group

The Rail statistics management group (RSMG) is composed of the main industry participants where we discuss possible improvements to rail statistics and research in the rail industry.

Rail statistics newsletter

Office for Statistics Regulation review of accessibility statistics

The Office for Statistics Regulation are reviewing statistics about the accessibility of transport, and want to hear from individuals and organisations using statistics to understand or improve the accessibility of transport. The project is focusing on whether the statistical system in the UK is providing accurate, coherent and comprehensive information.

If you use statistics about the accessibility of transport in the UK, including ORR’s Disabled Persons Railcards statistics and ORR’s Passenger assistance statistics, they would like to hear from you. To find out more or to get involved, take a look at the project outline, or contact the project lead louisa.mccutcheon@statistics.gov.uk

Proposed changes for 2021-22: Passenger rail service complaints

We are proposing to reduce publication of the following tables from quarterly to annually:

  • Appeals closed by Transport Focus and London TravelWatch by operator – Table 4163
  • Appeals categories closed by Transport Focus and London TravelWatch – Table 4160

We are also proposing to no longer produce the following table:

  • Praise per 100,000 journeys by operator – Table 4123

The reason for this is that we have identified low level of demand for these tables from our web analytics. We welcome any feedback on the above proposals to be sent to rail.stats@orr.gov.uk by 31 July 2021.

Table numbers

Due to changes in how we categorise data since the launch of our data portal, we introduced new table numbers for all of our data tables. This should mean that table numbers published under each theme are more coherent. 

For users who were familiar with the old table numbers, we have produced a spreadsheet detailing the table number changes for each of our data tables.

Data Portal: User engagement survey

Our user engagement survey is now closed but thank you to all users that took the opportunity to provide us with feedback. We have now published the results of the user engagement survey and the implementation plan, which can be found below.

Improving rail data

Given the majority of our data comes from administrative systems used for operational purposes with statistical use being a secondary purpose we are currently planning a work programme to better understand the quality of the data our suppliers provide. We will work with our data suppliers and use the Office for Statistics Regulation’s standard Quality Assurance of Administrative Data (QAAD) as a toolkit to assist us with our assessment.

We use independent reporters to assess the quality of data provided by Network Rail. The quality is graded on two aspects: system reliability and data accuracy. Reports on completed assessments are published on the ORR website.

A number of other reviews have previously been commissioned by us to ensure that our data are robust and align with stakeholder requirements. These reports are below:

Analytical reports 


We welcome feedback. Please send an email to rail.stats@orr.gov.uk with any comments or suggestions.