Passenger lifts at stations
Biannual statistics containing data on passenger lifts at Network Rail-owned stations in Great Britain. This includes information on the number of lifts, lift reliability and lift entrapments.
Information on ORR’s research to gather feedback on passengers’ experiences of accessibility and assisted travel services can be found under ORR research into accessibility.
For details on how these statistics are compiled, please see our Rail passenger accessibility quality report.
These are new official statistics in development. If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk
Latest factsheet
Passenger lifts at stations, rail periods 8 to 13 (13 October 2024 to 31 March 2025)
Date published: 03 Jul 2025
Date next published: 29 Jan 2026
Key results
- As of 31 March 2025, there were 1,351 passenger lifts at 515 Network Rail-owned stations in Great Britain.
- A total of 4,334 lift faults were recorded in rail periods 8 to 13 (13 October 2024 to 31 March 2025). This is an increase of 9% on the same rail periods the previous year. On a fault per lift basis, the rate has increased by 4% from 3.1 faults per lift to 3.2 faults per lift. The average time to repair lift faults increased by 15% to 27.0 hours.
- There were 314 lift entrapments in rail periods 8 to 13, which was up 14% compared with the same periods the previous year. The average time to respond increased by 6% from 50 minutes to 53 minutes.