Passenger lifts at stations
Biannual statistics containing data on passenger lifts at Network Rail-owned stations in Great Britain. This includes information on the number of lifts, lift reliability and lift entrapments.
Information on ORR’s research to gather feedback on passengers’ experiences of accessibility and assisted travel services can be found under ORR research into accessibility.
For details on how these statistics are compiled, please see our Rail passenger accessibility quality report.
These are new official statistics in development. If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk
Latest factsheet
Passenger lifts at stations, rail periods 8 to 13 (12 October 2025 to 31 March 2026)
Date published: 02 Jul 2026
Date next published: 04 Feb 2027
Key results
- As of 31 March 2026, there were 1,403 passenger lifts at 540 Network Rail-owned stations in Great Britain.
- A total of 4,307 lift faults were recorded in rail periods 8 to 13 (12 October 2025 to 31 March 2026). This is a decrease of 1% on the same rail periods the previous year. On a fault per lift basis, the rate has decreased by 4% from 3.21 faults per lift to 3.07 faults per lift. The average time to repair lift faults decreased by 21% to 21.3 hours.
- There were 304 lift entrapments in rail periods 8 to 13, which was down 3% compared with the same periods the previous year. The average time to respond decreased by 9% from 53 minutes to 48 minutes.