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ORR protects the interests of rail and road users. We are improving the safety, value, and performance of railways and roads, today and in the future.



Accessibility terms and conditions

Accessibility statement for dataportal.orr.gov.uk

This accessibility statement applies to the Office of Rail and Road (ORR) data portal website at dataportal.orr.gov.uk.

This website is run by the ORR. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using your browser
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible, for example:

  • third party software we use for interactive graphs

Feedback and content information

If you need any information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact

We will consider your request and will endeavour to get back to you with the accessible format within 20 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we are not meeting the requirements of the accessibility regulations, contact our Customer Correspondence Team via the following:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, .

Contacting us by phone or visiting us in person

We do not provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. If you require this service, please talk to us in advance.

Our offices have a portable audio induction loop to be used in meetings. If you contact us before your visit we will look to arrange a British Sign Language (BSL) interpreter.

Please contact our Customer Correspondence Team via the details below:

Technical information about this website’s accessibility

The Office of Rail and Road is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

  1. Non-compliance with the accessibility regulations

Interactive charts

Some of our interactive charts fail on the following criteria:

  • Success Criterion 1.3.2 (Meaningful sequence)

During accessibility testing in July 2021, we identified that some interactive charts do not follow a logical sequence when being used with a screen reader. To address this, we plan to update the tab order in our interactive charts by 30 June 2022.

  1. Disproportionate burden

The following items have been identified as disproportionate burden and will be reviewed annually.

Interactive data tables

  • They are not accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role, value)
  • Whilst loading, an animated image over 5 seconds long appears on screen that can’t be paused or stopped. This does not meet WCAG 2.1 success criterion 2.2.2 (pause, stop, hide)

Our periodic interactive data tables are built through third party software and are embedded within our website.

We currently have nine interactive data tables which are updated every four weeks. Of the nine tables, four have an accessible alternative published every three months and the other five contain data predominantly used as management information.

The benefit of these interactive data tables is that they are live linked to our data warehouse. This means that users get live access to the data as soon as we have conducted our initial quality assurance check.

Switching these reports to an accessible format would result in the data becoming less timely and require us to manually produce and publish an additional 108 reports per year.

In addition to the factors outlined above, we have had no requests from users to create accessible alternatives of these tables. Therefore, our assessment is that making our interactive data tables accessible would be a disproportionate burden.

  1. Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs in the user engagement section of the data portal were published before September 2018 and are not essential to our services. Therefore, we do not plan to fix these reports (e.g. analytical reports published between 2011 and 2016 or historic user survey results).

We publish copies of slides from our quarterly Rail Statistics Management Group meetings. These slides are provided to ORR by third party organisations so the content of these may not be accessible.

What we are doing to improve accessibility

We plan to make following improvements to dataportal.orr.gov.uk to improve accessibility

  • Testing HTML publications on dataportal.orr.gov.uk with the aim of replacing PDFs.

Preparation of this accessibility statement

This statement was prepared on 6 May 2022. It was last reviewed on 6 May 2022.

This website, dataportal.orr.gov.uk, was last tested on 27 October 2021. The test was carried out by ORR’s Information & Analysis Team using a third party web crawler.

We used this approach to scan all pages of the website and all documents hosted on the website for accessibility failures.