orr_2020_logo

Accessibility terms & conditions

Accessibility statement for dataportal.orr.gov.uk

This accessibility statement applies to the Office of Rail and Road (ORR) data portal website at dataportal.orr.gov.uk.

This website is run by the ORR. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using your browser
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible, for example:

  • third party software we use for interactive graphs

What to do if you cannot access parts of this website

If you need any information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, please contact

We will consider your request and will endeavour to get back to you with the accessible format within 20 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page or think we are not meeting the requirements of the accessibility regulations, contact our Customer Correspondence Team via the following:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the accessibility regulations. If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

The Enforcement procedure is set out in Part 5 of the Accessibility Regulations

Contacting us by phone or visiting us in person

We do not provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment. If you require this service, please talk to us in advance.

Our offices have a portable audio induction loop to be used in meetings. If you contact us before your visit we will look to arrange a British Sign Language (BSL) interpreter.

Please contact our Customer Correspondence Team via the details below:

  • email: cct@orr.gov.uk
  • web enquiry form
  • telephone: 020 7282 2000
  • post: Customer Correspondence Team, Office of Rail and Road, 25 Cabot Square, London E14 4QZ

Technical information about this website’s accessibility

The Office of Rail and Road is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances and exemptions listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

1. Non-compliance with the accessibility regulations

Animated charts and infographics

These fail on the following criteria:

  • Success Criterion 1.1.1 (non-text content)
  • Success Criterion 1.2.1 (video-only (pre-recorded))

We are investigating how best to produce audio/text equivalents of our animations and infographics. Data supporting these outputs are available as accessible alternatives in our Open Document Spreadsheet data tables. 

Interactive charts

Some of our interactive charts fail on the following criteria:

  • Success Criterion 1.4.11 (Non-text contrast)
  • Success Criterion 2.1.1 (Keyboard)

We are rolling out improvements to our interactive charts as we publish our quarterly and annual statistics. Where non-text contrast fails the 3:1 requirement, these will be updated by 31 March 2001.

Some custom visuals deployed within our interactive charts can not be navigated to using keyboard controls only. We will identify and replace these with accessible alternatives by 31 March 2021. We will also produce a guide for users on how to navigate these charts using only a keyboard.

PDFs and other documents

Our TOC key statistics factsheets fail on the following criteria:

  • Success Criterion 1.1.1 (Non-text contrast)

These factsheets have been generated directly from the third party software used to produce our interactive charts. Therefore, there is no logical alternative text provided for time series charts. However, all of the data used within these factsheets are available as accessible alternatives in our Open Document Spreadsheet data tables.

We plan to update the production process for these factsheets to make them accessible when they are updated in Summer 2021.

2. Disproportionate burden

The following items have been identified as disproportionate burden and will be reviewed annually.

Interactive data tables

  • They are not accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role, value)
  • Whilst loading, an animated image over 5 seconds long appears on screen that can’t be paused or stopped. This does not meet WCAG 2.1 success criterion 2.2.2 (pause, stop, hide)

Our periodic interactive data tables are built through third party software and are embedded within our website.

These reports are updated every four weeks and accessible alternatives are available on a quarterly basis so we believe that making these accessible would be a disproportionate burden to undertake at this time.

Interactive charts

  • They are not accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role, value)

Some of our interactive charts are not accessible to a screen reader and can be difficult to navigate using keyboard only. These are built through third party software and are embedded within our website.

These charts are updated to coincide with the publication of our statistical releases. We believe that making these charts fully accessible is a disproportionate burden at this time due to the cost involved in procuring alternative software and ensuring compatibility with our content management system. However, all of the data underpinning these charts are available as accessible alternatives in our Open Document Spreadsheet data tables.

3. Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs in the user engagement section of the data portal were published before September 2018 and are not essential to our services. Therefore we do not plan to fix these reports (e.g. analytical reports published between 2011 and 2016 or historic user survey results).

We publish copies of slides from our quarterly Rail Statistics Management Group meetings. These slides are provided to ORR by third party organisations so the content of these may not be accessible.

What we are doing to improve accessibility

We plan to make following improvements to dataportal.orr.gov.uk to improve accessibility

  • Testing HTML publications on dataportal.orr.gov.uk with the aim of replacing PDFs.
  • Identifying non-accessible content and providing accessible alternatives by 31 March 2021.

Preparation of this accessibility statement

This statement was prepared on 24 February 2021. It was last reviewed on 24 February 2021.

This website, dataportal.orr.gov.uk, was last tested on 18 September 2020. The test was carried out by ORR’s Information & Analysis Team using a third party web crawler.

We used this approach to scan all pages of the website and all documents hosted on the website for accessibility failures.