Delay compensation claims
Quarterly statistics containing data on the volume of delay compensation claims made by passengers on rail services within Great Britain and how effectively train operating companies processed these.
For details on how these statistics are compiled, please see our Passenger rail service complaints and delay compensation claims quality and methodology report and for information on any revisions, please see our Revisions log.
Our statistical practice is regulated by the Office for Statistics Regulation (OSR).
If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk
Latest factsheet
Delay compensation claims, rail periods 11 to 13 (5 January to 31 March 2025)
Date published: 26 Jun 2025
Date next published: 09 Oct 2025
Key results
- There were 8.3 million delay compensation claims closed by train operators between 1 April 2024 and 31 March 2025, an increase of 9% on the previous year. In rail periods 11 to 13 there were 1.7 million delay compensation claims closed by train operators. This is down 4% on the number in the same rail periods in the previous year.
- Overall, 99.1% of delay compensation claims were closed within 20 working days in the latest year (April 2024 to March 2025), up 0.1 percentage points (pp) from the previous year. In rail periods 11 to 13, 98.5% of delay compensation claims were closed within 20 working days, unchanged compared with the same rail periods in the previous year.
- Overall, 81.6% of claims closed were approved in the latest year (up 1.1pp from the previous year). In rail periods 11 to 13, 79.5% of delay compensation claims closed were approved by train operators, down 1.6 percentage points (pp) compared with the same rail periods in the previous year.
Historical factsheets
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2024-25
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2023-24
- Delays compensation claims, rail periods 11 to 13 (7 January to 31 March 2024)
- Delays compensation claims, rail periods 8 to 10 (15 October 2023 to 6 January 2024)
- Delays compensation claims, rail periods 5 to 7 (23 July to 14 October 2023)
- Delays compensation claims, rail periods 1 to 4 (1 April to 22 July 2023)
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2022-23
- Delays compensation claims, rail periods 11 to 13 (8 January to 31 March 2023)
- Delays compensation claims, rail periods 8 to 10 (16 October 2022 to 7 January 2023)
- Delays compensation claims, rail periods 5 to 7 (24 July 2022 to 15 October 2022)
- Delays compensation claims, rail periods 1 to 4 (1 April 2022 to 23 July 2022)
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2021-22
- Delays compensation claims, rail periods 11 to 13 (9 January 2022 to 31 March 2022)
- Delays compensation claims, rail periods 8 to 10 (17 October 2021 to 8 January 2022)
- Delays compensation claims, rail period 5 to 7 (25 July 2021 to 16 October 2021)
- Delays compensation claims, rail period 1 to 4 (1 April 2021 to 24 July 2021)
Data tables
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Quarterly