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ORR protects the interests of rail and road users. We are improving the safety, value, and performance of railways and roads, today and in the future.



Delay compensation claims

Quarterly statistics containing data on the volume of delay compensation claims made by passengers on rail services within Great Britain and how effectively train operating companies processed these.

For details on how these statistics are compiled, please see our Passenger rail service complaints and delay compensation claims quality and methodology report and for information on any revisions, please see our Revisions log.

Our statistical practice is regulated by the Office for Statistics Regulation (OSR).

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk

 

Latest factsheet

Delay compensation claims, rail periods 1 to 4 (1 April to 19 July 2025)
Delay compensation claims, rail periods 1 to 4 (1 April to 19 July 2025)

Date published: 09 Oct 2025
Date next published: 08 Jan 2026

Key results

  • In rail periods 1 to 4 there were 2.5 million delay compensation claims closed by train operators, up 5% on the number in the same rail periods in the previous year.
  • A total of 877,583 delay compensation claims were closed in period 4. This was the second highest number of claims closed in any one period since the time series began in 2018. This coincided with a deterioration in train cancellations and punctuality at recorded station stops.
  • Overall, 99.6% of delay compensation claims were closed within 20 working days and 80.2% of claims closed were approved in rail periods 1 to 4.

Historical factsheets

Data tables