Passenger assistance

Periodic (4-weekly) statistics containing data on the number of assists and bookings made by rail passengers. Whilst all of these statistics are published at a periodic level, they are updated quarterly. These data form part of ORR's core consumer data requirements from train operating companies; more information can be found at ORR core data. Information on ORR’s research to gather feedback on passengers’ experiences of accessibility and assisted travel services can be found under ORR research into accessibility.

For details on how these statistics are compiled, please see our Rail passenger accessibility quality report.

Our statistical practice is regulated by the Office for Statistics Regulation (OSR).

If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk

Latest factsheet

Rail passenger assists 2024-25 Periods 5 to 7 (21 July 2024 to 12 October 2024)

Date published: 16 Jan 2025
Date next published: 10 Apr 2025

Key results

• There were 430,450 passenger assists requested during rail periods 5 to 7 of the latest year, up 18% on the same rail periods in the previous year. 
• Network Rail managed stations accounted for 33% (133,499) of all passenger assists during rail periods 5 to 7 of the latest year. Stations managed by train operators (including ‘other’ category) accounted for the remaining 69% (296,951) passenger assists.