Contact us

If you have any questions, comments or suggestions, please contact the rail statistics team at rail.stats@orr.gov.uk.

When you make a request for information to the team

• please be specific about the material you need
• if the information is within a range of dates or a specific timescale please include this in your request.

We will aim to respond to your request within 10 working days of ORR being clear of your requirements.

Requests for more information

Please note that if you are currently undertaking academic research and have specific requirements that cannot be met by existing data available on the ORR website then please contact the following:

If your enquiry is about:

• passenger journeys, kilometres and revenue, please contact the train operating companies directly. Otherwise, email info@raildeliverygroup.com;
• public performance measure, freight moved or infrastructure please visit the Network Rail website;
• capacity statistics, Government support to the rail industry or payments and penalties to operators please email stats@dft.gov.uk;
• freight lifted, please contact the freight operators directly; and
• the National Rail Passenger Survey, please visit the Transport Focus website