Passenger lifts at stations
Biannual statistics containing data on passenger lifts at Network Rail-owned stations in Great Britain. This includes information on the number of lifts, lift reliability and lift entrapments.
Information on ORR’s research to gather feedback on passengers’ experiences of accessibility and assisted travel services can be found under ORR research into accessibility.
For details on how these statistics are compiled, please see our Rail passenger accessibility quality report.
These are new official statistics in development. If you have any questions or feedback on these statistics, please contact rail.stats@orr.gov.uk
Latest factsheet
Passenger lifts at stations, rail periods 1 to 7 (1 April to 12 October 2024)
Date published: 20 Feb 2025
Date next published: 03 Jul 2025
Key results
- As of 12 October 2024, there were 1,327 passenger lifts at 507 Network Rail-owned stations in Great Britain.
- A total of 5,253 lift faults were recorded in rail periods 1 to 7 (1 April to 12 October 2024). This is an increase of 9% on the same rail periods the previous year. On a fault per lift basis, the rate has increased by 5% from 3.8 faults per lift to 4.0 faults per lift. The average time to repair lift faults increased by 1% to 21.7 hours.
- There were 398 lift entrapments in rail periods 1 to 7, which was up 22% compared with the same periods the previous year. The average time to respond increased by 11% from 44 minutes to 49 minutes.
Historical factsheets
There are no factsheets for this theme